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Passenger rights

Filtered publications results

Passenger rights publications, filtered by 'current and future' and ordered by title

206 results

18 July 2020 Addition to the Air Travel Trust Payment Policy dated 6 August 2012

Reference: ATTPPa1
Status: Current
Version date: 27-Oct-2020

20 October 2020 Addition to the Air Travel Trust Payment Policy dated 6 August 2012

Reference: ATTPPa2
Status: Current
Version date: 27-Oct-2020

23 December 2020 Addition to the Air Travel Trust Payment Policy dated 6 August 2012

Reference: ATTPPa3
Status: Current
Version date: 23-Dec-2020

26 March 2021 Addition to the Air Travel Trust Payment Policy dated 6 August 2012

Reference: ATTPPa5
Status: Current
Version date: 23-Mar-2021

27 April 2021 Addition to the Air Travel Trust Payment Policy dated 27 April 2021

Reference: ATTPPa6
Status: Current
Version date: 27-Apr-2021

4 March 2021 Addition to the Air Travel Trust Payment Policy dated 6 August 2012

Reference: ATTPPa4
Status: Current
Version date: 04-Mar-2021

A right to know: Compliance report

Reference: CAP1227
Status: Current
Version date: 23-Mar-2015

Accessible air travel: Airport performance report 2015/16

Reference: CAP1438
Status: Current
Version date: 09-Aug-2016

Accessible air travel: Airport performance report 2016/17

Reference: CAP1577
Status: Current
Version date: 11-Aug-2017

Additional guidance on the assistance service at UK airports

Reference: CAP2374
Status: Current
Version date: 04-Jul-2022

ADR Entity Approval and Appeals Process

Reference: CAP1426
Status: Current
Version date: 12-Jul-2016

ADR in the aviation sector - a first review

Reference: CAP1602
Status: Current
Version date: 27-Dec-2017

Advice for airlines about the ATOL Regulations and the ATOL scheme

Reference: ATOL Policy and Regulations 2022/01
Status: Current
Version date: 27-Feb-2023

Advice for brokers about the ATOL Regulations and the ATOL scheme

Reference: ATOL Policy and Regulations 2022/02
Status: Current
Version date: 27-Feb-2023

Advisory Letter on the provision of surface access at UK airports

Reference: CAP1473b
Status: Current
Version date: 20-Dec-2016

Air Travel Organiser’s Licensing and Operating Licences Enforcement Guidance

Reference: CAP1039
Status: Current
Version date: 16-May-2013

Air Travel Trust Payment Policy dated 10 June 2026

Reference: ATTPP
Status: Current
Version date: 10-Jun-2026

Airline Accessibility Guidance

Reference: CAP2990
Status: Current
Version date: 07-Aug-2024

Airline Communication with Passengers During Disruption

Reference: CAP3148
Status: Current
Version date: 24-Jul-2025

Airline digital accessibility cover paper

Reference: CAP2575C
Status: Current
Version date: 25-Aug-2023

Airline digital accessibility report 2023

Reference: CAP2575
Status: Current
Version date: 25-Aug-2023

Airline Licensing - Details of Legal Liability Insurances

Reference: CPG2903
Status: Current
Version date: 11-Dec-2018

Airline Licensing - Legal Liability Insurances

Reference: ATL28
Status: Current
Version date: 01-Mar-2012

Airport accessibility performance report 2023/2024

Reference: CAP3006
Status: Current
Version date: 07-Aug-2024

Airport Accessibility Performance Report 2024/2025

Reference: CAP3117
Status: Current
Version date: 25-Jun-2025

Airport accessibility report – 2022/23

Reference: CAP2565
Status: Current
Version date: 20-Jul-2023

Airport accessibility report 2017/18

Reference: CAP1679
Status: Current
Version date: 13-Jul-2018

Airport Accessibility Report 2019/2020

Reference: CAP1978
Status: Current
Version date: 03-Dec-2020

Amendments to the CAA’s policy for ADR applicants and approved ADR entities (CAP1324) CAA Decision

Reference: CAP2104
Status: Current
Version date: 18-Feb-2021

Annual Licence Holder's Report

Reference: CPG3020
Status: Current
Version date: 30-Apr-2012

Application for a Foreign Registered Aircraft Permit - Ad-hoc or Charter Operations

Reference: CPG3200
Status: Current
Version date: 16-Sept-2020

Application for a Foreign Registered Aircraft Permit - Scheduled or Series Charter Operations

Reference: CPG3201
Status: Current
Version date: 16-Sept-2020

Application for a Route Licence or Air Transport Licence

Reference: CPG2901
Status: Current
Version date: 13-Feb-2024

Application for a Scarce Capacity Allocation Certificate

Reference: CPG2902
Status: Current
Version date: 13-Feb-2024

Application for an Airline Operating Licence

Reference: CPG2900
Status: Current
Version date: 11-Dec-2018

Application to amend an existing Foreign Registered Aircraft Permit

Reference: CPG3200A
Status: Current
Version date: 03-Jul-2019

ATOL Annual Accountants Report Part 1

Reference: CPG3030A
Status: Current
Version date: 17-May-2017

ATOL Annual Accountants Report Part 2

Reference: CPG3030B
Status: Current
Version date: 17-May-2017

ATOL Criteria for an application for and grant of, or a variation to, an ATOL: financial

Reference: ATOL Policy and Regulations 2016/01
Status: Current
Version date: 01-Jun-2016

ATOL Criteria for an application for and grant of, or a variation to, an ATOL: fitness, competence and Accountable Person

Reference: ATOL Policy and Regulations 2025/01
Status: Current
Version date: 21-Nov-2025

ATOL Groups and Related Parties

Reference: ATOL Policy and Regulations 2010/03
Status: Current
Version date: 19-Feb-2010

ATOL Guidance for charities and fundraisers

Reference: ATOL Policy and Regulations 2015/03
Status: Current
Version date: 23-Nov-2015

ATOL Guidance on completing the application form for a new small business.

Reference: ATOL Policy and Regulations 2010/06
Status: Current
Version date: 06-Dec-2012

ATOL Guidance on completing the application form for a new standard.

Reference: ATOL Policy and Regulations 2010/07
Status: Current
Version date: 06-Dec-2012

ATOL Reform - Summary of responses and next steps

Reference: CAP2151A
Status: Current
Version date: 25-May-2022

ATOL Reform: assessing the impacts of the options for reform – request for further information

Reference: CAP2496
Status: Current
Version date: 24-Jan-2023

ATOL reform: assessment of funding arrangements and the protection of customer money

Reference: CAP2512
Status: Current
Version date: 24-Jan-2023

ATOL Reform: Assessment of funding arrangements and the protection of customer money

Reference: CAP2151
Status: Current
Version date: 29-Apr-2021

ATT CAA Authorisation Deed

Reference: ATT CAA Authorisation Deed
Status: Current
Version date: 12-Jun-2019

ATT Merchant Acquirers

Reference: ATT Merchant Acquirers
Status: Current
Version date: 22-Feb-2021

ATT Trust Deed

Reference: ATT Trust Deed
Status: Current
Version date: 16-Jan-2024

Building Trust in AI: 5 Principles for AI and Autonomy

Reference: CAP2970
Status: Current
Version date: 07-Mar-2024

CAA Airport Accessibility Report 2018/19

Reference: CAP1821
Status: Current
Version date: 11-Jul-2019

CAA and OFT Guidance on the requirements of Consumer Law

Reference: CAP1014
Status: Current
Version date: 26-Mar-2013

CAA Consultation on a Proposal to amend ATOL Standard Term 6 and Information on other amendments to the CAA’s Official Record Series 3

Reference: CAP1196
Status: Current
Version date: 06-Jun-2014

CAA Consumer Panel Annual Report 2018-2019

Reference: CAP1807
Status: Current
Version date: 18-Dec-2019

CAA Consumer Panel Annual Report 2019-20

Reference: CAP1944
Status: Current
Version date: 15-Jul-2020

CAA Consumer Panel Annual Report for the year ended 30 March 2021

Reference: CAP2202
Status: Current
Version date: 15-Jul-2021

CAA Consumer Panel Annual Report for the year ended 31 March 2022

Reference: CAP2379
Status: Current
Version date: 06-Jul-2022

CAA Consumer Panel Annual Report for the year ended 31 March 2023

Reference: CAP2559
Status: Current
Version date: 29-Jun-2023

CAA Consumer Panel Annual Report for the year ended 31 March 2024

Reference: CAP2997
Status: Current
Version date: 22-Aug-2024

CAA Consumer Panel response to ATOL Reform consultation

Reference: CAP2303
Status: Current
Version date: 29-Jul-2021

CAA Consumer Panel response to BEIS RCCP consultation

Reference: CAP2273
Status: Current
Version date: 19-Oct-2021

CAA Consumer Panel Work Programme: April 2020 - March 2022

Reference: CAP1921
Status: Current
Version date: 15-May-2020

CAA Consumer Panel Work Programme: November 2024 – November 2026

Reference: CAP3061
Status: Current
Version date: 19-Nov-2024

CAA Consumer Panel: Supporting consumer confidence

Reference: CAP2135
Status: Current
Version date: 08-Apr-2021

CAA Consumer Strategy

Reference: CAP2593
Status: Current
Version date: 29-Sept-2023

CAA Consumer Survey Wave 10 ATOL Report (Autumn 2021)

Reference: CAP2313C
Status: Current
Version date: 19-Jan-2022

CAA Consumer Survey Wave 10 COVID-19 Report (Autumn 2021)

Reference: CAP2313B
Status: Current
Version date: 18-Jan-2022

CAA Consumer Survey Wave 10 Environment Report (Autumn 2021)

Reference: CAP2313D
Status: Current
Version date: 19-Jan-2022

CAA Consumer Survey Wave 10 Full Report (Autumn 2021)

Reference: CAP2313A
Status: Current
Version date: 18-Jan-2022

CAA flight programme

Reference: CAP1630
Status: Current
Version date: 20-Feb-2018

CAA guidance for airports on providing assistance to people with hidden disabilities

Reference: CAP1411
Status: Current
Version date: 08-Dec-2016

CAA policy on assessing ‘competency’ of proposed airline ADR schemes with ‘EU listed bodies’

Reference: CAP1408
Status: Current
Version date: 18-May-2016

CAA Response to 2021 Government Consultation Reforming Competition and Consumer Policy

Reference: CAP 2269
Status: Current
Version date: 13-Oct-2021

CAA Response to Government Consultation Reforming aviation consumer policy: protecting air passenger rights

Reference: CAP 2333
Status: Current
Version date: 28-Mar-2022

CAA review into airline refund practices during the Covid-19 pandemic

Reference: CAP1947
Status: Current
Version date: 30-Jul-2020

CAA statutory charges 2016-17: Consultation on charges (excluding air display and low flying permission charges) CAA response document

Reference: CAP1407
Status: Current
Version date: 17-May-2016

CAA statutory charges 2016/17 consultation document

Reference: CAP1373
Status: Current
Version date: 01-Feb-2016

CAA Statutory Charges 2017/18 consultation document

Reference: CAP1477
Status: Current
Version date: 17-Nov-2016

CAA’s Response to AI-Enabled Automation

Reference: CAP3064C
Status: Current
Version date: 27-Nov-2024

CAA’s response to consultation CAP 1261

Reference: CAP1261R
Status: Current
Version date: 21-May-2015

CAA’s Response to Emerging AI-Enabled Automation

Reference: CAP3064
Status: Current
Version date: 03-Dec-2024

Call for Inputs: Independent Review of NATS (En Route) Plc’s Flight Planning System Failure on 28 August 2023

Reference: CAP2607
Status: Current
Version date: 16-Nov-2023

CAP 1037 - Better information about UK aviation: summary of consultation responses

Reference: CAP1148
Status: Current
Version date: 16-Jan-2014

Civil Aviation Authority response to government consultation on improving price transparency and product information for consumers

Reference: CAP2614
Status: Current
Version date: 13-Dec-2023

Compliance report – Airline questionnaires

Reference: CAP1500a
Status: Current
Version date: 22-Feb-2017

Compliance report on passenger rights during disruption

Reference: CAP1500
Status: Current
Version date: 22-Feb-2017

Considering the consumer interest: the consumer principles

Reference: CAP1989
Status: Current
Version date: 13-Nov-2020

Consultation on the requirement to publish information on mishandled mobility aids

Reference: CAP3088
Status: Current
Version date: 24-Sept-2025

Consultation: UK Cost Sharing Flights: Advertising

Reference: CAP2601
Status: Current
Version date: 02-Nov-2023

Consumer attitudes to journey disruption - A qualitative research report

Reference: CAP1472
Status: Current
Version date: 22-Nov-2016

Consumer complaints handling and ADR: CAA policy statement and notice of approval criteria for applicant ADR bodies

Reference: CAP1286
Status: Current
Version date: 19-Oct-2016

Consumer complaints handling and ADR: Summary of responses to CAA consultation on draft policy statement (CAP 1257)

Reference: CAP1285
Status: Current
Version date: 15-Apr-2015

Consumer Panel annual report 2015-16

Reference: CAP1445
Status: Current
Version date: 19-Dec-2016

Consumer Panel annual report 2016-17

Reference: CAP1621
Status: Current
Version date: 12-Dec-2017

Consumer Panel Annual Report 2017-2018

Reference: CAP1743
Status: Current
Version date: 17-Dec-2018

Consumer Panel response to CAA Consultation on Policy for ADR applicants and approved ADR entities, CAP1324

Reference: CAP2115
Status: Current
Version date: 04-Mar-2021

Consumer Panel Work Programme: September 2022 – April 2024

Reference: CAP2396
Status: Current
Version date: 29-Sept-2022

Consumer Programme for 2014 - 2015

Reference: CAP1161
Status: Current
Version date: 24-Jul-2014

Consumer tracker for the aviation sector, wave four

Reference: CAP1623
Status: Current
Version date: 15-Dec-2017

Consumer tracker for the aviation sector, wave one

Reference: CAP1503
Status: Current
Version date: 28-Dec-2016

Consumer tracker for the aviation sector, wave three

Reference: CAP1622
Status: Current
Version date: 15-Dec-2017

Consumer tracker for the aviation sector, wave two

Reference: CAP1504
Status: Current
Version date: 28-Dec-2016

Decision on the Terms of Reference for the H7 Consumer Challenge Board (CCB)

Reference: CAP1449
Status: Current
Version date: 20-Sept-2016

Deed of Subordination of a Loan - Individual to a Limited Company

Reference: CPG3005
Status: Current
Version date: 10-Feb-2020

Deed of Subordination of a Loan - Individual to a Limited Parent Company

Reference: CPG3006
Status: Current
Version date: 10-Feb-2020

Deed of Subordination of a Loan - Joint and Several Individuals to a Limited Company

Reference: CPG3007
Status: Current
Version date: 10-Feb-2020

Deed of Subordination of a Loan - Limited Company to a Limited Parent Company

Reference: CPG3004
Status: Current
Version date: 07-Feb-2023

Deed of Subordination of a Loan - Limited Company to Limited Company

Reference: CPG3003
Status: Current
Version date: 10-Feb-2020

Deed of Undertaking from a company or individual to the ATT Trustees (Multiple ATOL Holders)

Reference: CPG3009
Status: Current
Version date: 31-Jan-2025

Deed of Undertaking from a company or individual to the ATT Trustees (Single ATOL Holder)

Reference: CPG3008
Status: Current
Version date: 31-Jan-2025

Deliberative research on the provision of environmental information to consumers

Reference: CAP2205
Status: Current
Version date: 16-Jul-2021

EC Regulation No 2111/2005

Reference: CPG ATOL ECREG 2111
Status: Current
Version date: 06-Apr-2006

EC Regulations 1107 interpretive guidelines

Reference: CAP2241
Status: Current
Version date: 23-Aug-2021

EC Regulations 261 2004 interpretive guidelines

Reference: CAP2242
Status: Current
Version date: 23-Aug-2021

Economic regulation of NATS (En Route) plc: further update on approach to the next price control review (NR23)

Reference: CAP2160
Status: Current
Version date: 19-Oct-2021

Economic regulation of new runway capacity

Reference: CAP1279
Status: Current
Version date: 26-Mar-2015

European Insolvency Protection Implementers’ Views on Package Holiday Directive Progress

Reference: CAP1239
Status: Current
Version date: 07-Nov-2014

Evidence base for risks and best management of food-allergic individuals on commercial airliners: a systematic review

Reference: CAP2621
Status: Current
Version date: 02-Jan-2024

Financial compensation, technical faults and time limitations: Compliance report

Reference: CAP1275
Status: Current
Version date: 23-Mar-2015

Guidance for airlines on assisting people with hidden disabilities

Reference: CAP1603
Status: Current
Version date: 15-Oct-2018

Guidance for an applicant or holder of an ATOL in relation to Parts 4 and 5 of the Civil Aviation (Air Travel Organisers Licensing) Regulations 2012

Reference: CAP1319
Status: Current
Version date: 19-Sept-2017

Guidance for UK airports

Reference: CAP1244
Status: Current
Version date: 24-Nov-2014

Guidance on completion of an ATOL Certificate

Reference: ATOL Policy and Regulations 2019/01
Status: Current
Version date: 18-Mar-2019

Guidance on Consumer Enforcement

Reference: CAP1018
Status: Current
Version date: 22-Mar-2016

Guidance on quality standards under Regulation EC 1107/2006

Reference: CAP1228
Status: Current
Version date: 01-Apr-2019

Guidance on the procedure for a decision by a CAA Board Member pursuant to Part 1 (Regulation 7) of the Operations of Air Services Regulations 2009 and Chapter II of Regulation (EC) No 1008/2008

Reference: CAP1591
Status: Current
Version date: 19-Sept-2017

Guidance on the requirements of consumer law applicable to the sale and advertising of flights and holidays

Reference: CAP1015
Status: Current
Version date: 26-Mar-2013

Guidance on the sale of flight-inclusive day trips by ATOL holders

Reference: ATOL Policy and Regulations 2015/02
Status: Current
Version date: 07-Sept-2015

H7 Consumer Challenge Forum (CCF) – draft Terms of Reference

Reference: CAP1425
Status: Current
Version date: 01-Jul-2016

In Focus - Flying with gadgets - The Do's and Don'ts of using mobile phones and electronic devices on board aircraft

Reference: CAP1066
Status: Current
Version date: 01-Apr-2014

In Focus: How the CAA protects consumers and promotes the legal rights of UK air passengers

Reference: CAP1514
Status: Current
Version date: 22-Feb-2017

Independent expert audit of ADR decision making for the Civil Aviation Authority conducted by Verita

Reference: CAP2105
Status: Current
Version date: 18-Feb-2021

Independent Review of NATS (En Route) Plc’s Flight Planning System Failure on 28 August 2023 – Final Report

Reference: CAP2993
Status: Current
Version date: 25-Nov-2024

Independent Review of NATS (En Route) Plc’s Flight Planning System Failure on 28 August 2023 – Interim Report

Reference: CAP2981
Status: Current
Version date: 15-Mar-2024

Information for ADR entities approved by the CAA

Reference: CAP1390
Status: Current
Version date: 06-Feb-2019

Information rights and financial compensation compliance report

Reference: CAP1305
Status: Current
Version date: 06-May-2016

Interim airport accessibility report (1 April to 31 October 2022)

Reference: CAP2491
Status: Current
Version date: 13-Dec-2022

Invitation to participate in the ATOL Reporting Accountants’ scheme

Reference: CAP1288
Status: Current
Version date: 27-Apr-2015

Issues underlying compensation claims under Regulation EC 261/2004 which the CAA does not consider to be complex or novel

Reference: CAP1324A
Status: Current
Version date: 18-Feb-2021

Joint letter from the Competition and Markets Authority and the Civil Aviation Authority to airport operators

Reference: CAP2513
Status: Current
Version date: 26-Jan-2023

Making arrangements when an Air Travel Organiser’s Licence (ATOL) is not renewed

Reference: ATOL Policy and Regulations 2013/03
Status: Current
Version date: 01-Dec-2013

Monthly Licence Holder's Report

Reference: CPG3022
Status: Current
Version date: 30-Apr-2012

NATS Major Incident Investigation Final Report

Reference: CAP2993C
Status: Current
Version date: 14-Nov-2024

NATS Outage Incident in August 2023: Qualitative research to explore consumer feedback

Reference: CAP2993B
Status: Current
Version date: 14-Nov-2024

Notice of Investigation

Reference: CAP1527
Status: Current
Version date: 31-Mar-2017

Offering and selling flights or flight-inclusive trips as part of events or fundraising activities

Reference: CAP1348
Status: Current
Version date: 23-Nov-2015

Official Record Series 1

Reference: ORS1
Status: Current
Version date: 17-Jul-2008

Official Record Series 3 - Air Travel Organisers' Licensing

Reference: ORS3
Status: Current
Version date: 01-Apr-2026

Open letter to airport operators and their relevant business partners following CMA’s airport car parking investigation.

Reference: CAP1712
Status: Current
Version date: 18-Sept-2018

Opinion Leader Research on Unfair Terms & Conditions

Reference: CAP1815R
Status: Current
Version date: 21-Jun-2019

Paid-for allocated seating in aviation: an update

Reference: CAP1709
Status: Current
Version date: 26-Oct-2018

Part B: Strategy for Using AI in the CAA

Reference: CAP3064B
Status: Current
Version date: 03-Dec-2024

Passenger experiences during flight disruption

Reference: CAP1258
Status: Current
Version date: 26-Jan-2015

Payment Authorisation Form (Airline Licensing)

Reference: FCS1500A
Status: Current
Version date: 21-Aug-2015

Performance framework for airline accessibility

Reference: CAP2486
Status: Current
Version date: 25-Apr-2023

Performance framework for airline accessibility: Summary of responses and decision document

Reference: CAP2486A
Status: Current
Version date: 07-Aug-2024

Policy for ADR applicants and approved ADR entities - updated February 2021

Reference: CAP1324
Status: Current
Version date: 18-Feb-2021

Priority Schedule (Joint Bonds)

Reference: CPG3152
Status: Current
Version date: 10-Feb-2020

Priority Schedule (Standard Bonds)

Reference: CPG3151
Status: Current
Version date: 10-Feb-2020

Proposal for a directive on package travel and assisted travel arrangements - insolvency implementers’ views

Reference: CAP1147
Status: Current
Version date: 23-Jan-2014

Protecting Consumers in a Future World of AI-Enabled Aviation: How the Consumer and AI Principles Work Together

Reference: CAP3064G
Status: Current
Version date: 11-Apr-2025

Quantum Technologies Strategic Insight Report

Reference: CAP3200
Status: Current
Version date: 14-Jan-2026

Quarterly Licence Holder's Report

Reference: CPG3021
Status: Current
Version date: 30-Apr-2012

Re-routing in accordance with Article 8 of Regulation (EU) 261/2004 as retained (and amended in UK domestic law) under the European Union (Withdrawal) Act 2018 and the CAA’s view on compliance

Reference: CAP2155
Status: Current
Version date: 05-May-2021

Rebalancing ATOL: CAA's decision on consultation proposals to ensure a fair and proportionate scheme

Reference: CAP1277
Status: Current
Version date: 04-Mar-2015

Rebalancing ATOL: Consultation on proposals to ensure a fair and proportionate financial protection scheme

Reference: CAP1190
Status: Current
Version date: 30-Jun-2014

Recognised assistance dogs: Call for evidence

Reference: CAP1851
Status: Current
Version date: 29-Oct-2019

Reforming consumer complaints handling - Consultation on the CAA’s draft policy

Reference: CAP1257
Status: Current
Version date: 07-Jan-2015

Report by Transport Focus on the passenger experience resulting from the NATS outage

Reference: CAP2993A
Status: Current
Version date: 14-Nov-2024

Requirement for bonding and other forms of security

Reference: ATOL Policy and Regulations 2016/02
Status: Current
Version date: 15-Jul-2016

Requirements for an Application for Accreditation as an Accredited Body

Reference: ATOL Policy and Regulations 2012/01
Status: Current
Version date: 01-May-2012

Responses to CAA Consultation on Policy for ADR applicants and approved ADR entities, CAP1324

Reference: CAP2116
Status: Current
Version date: 04-Mar-2021

Responses to the CAA consultation on the Terms of Reference for the H7 Consumer Challenge Forum (CCF)

Reference: CAP1450
Status: Current
Version date: 20-Sept-2015

Review of advice on SES Market Conditions for Terminal Air Navigation Services in the UK

Reference: CAP1293
Status: Current
Version date: 21-May-2015

Review of airline contract terms

Reference: CAP1815
Status: Current
Version date: 21-Jun-2019

Review of market conditions for surface access at UK airports – Final report

Reference: CAP1473
Status: Current
Version date: 20-Dec-2016

Review of the CAA’s two approved ADR schemes and of the experiences of consumers using ADR

Reference: CAP3211
Status: Current
Version date: 10-Feb-2026

Social Licence to Operate: Concept Guide for New Technologies

Reference: CAP1900
Status: Current
Version date: 06-Mar-2020

Speaking a Common Language: A terminology framework for AI

Reference: CAP2966
Status: Current
Version date: 29-Jan-2024

Summary of responses to guidance on assisting people with hidden disabilities (CAP1603)

Reference: CAP1718
Status: Current
Version date: 15-Oct-2018

Supporting people with hidden disabilities at UK airports

Reference: CAP1629
Status: Current
Version date: 11-Jun-2018

Terms of Reference for the Independent Review of NATS (En Route) Plc’s flight planning sub-system failure on 28th August 2023

Reference: CAP2594
Status: Current
Version date: 06-Oct-2023

The CAA’s Consumer Panel Response to Government Consultation Reforming aviation consumer policy: protecting air passenger rights

Reference: CAP 2334
Status: Current
Version date: 28-Mar-2022

The Civil Aviation Authority’s policy for carrying out its information duties under the Civil Aviation Act 2012

Reference: CAP1143
Status: Current
Version date: 16-Jan-2014

The operation to help customers affected by the failure of the Monarch Airlines Group

Reference: CAP1655
Status: Current
Version date: 18-Jul-2018

UK Aviation Consumer Survey Key Findings Wave 9 (Winter 2020)

Reference: CAP2178B
Status: Current
Version date: 01-Jun-2021

UK Aviation Consumer Survey Wave 11 (Autumn 2022) Final report

Reference: CAP2509
Status: Current
Version date: 13-Jan-2023

UK Aviation Consumer Survey Wave 9 (Winter 2020)

Reference: CAP2178
Status: Current
Version date: 01-Jun-2021

UK Aviation Consumer Survey Wave 9 (Winter 2020) Aviation and the Environment Report

Reference: CAP2178C
Status: Current
Version date: 01-Jun-2021

UK Main National Aviation Safety Plan 2026-2029

Reference: CAP3237
Status: Current
Version date: 23-Apr-2026

Understanding the impact of COVID and the future of air travel

Reference: CAP2403
Status: Current
Version date: 06-Oct-2022

Update on panel members and panel biographies for the Independent Review of NATS (En Route) Plc’s Flight Planning System Failure on 28 August 2023

Reference: CAP2607A
Status: Current
Version date: 28-Nov-2023

Wave Eight: UK Aviation Consumer Survey (full report)

Reference: CAP1916
Status: Current
Version date: 04-May-2020

Wave Eight: UK Aviation Consumer Survey (summary)

Reference: CAP1916b
Status: Current
Version date: 04-May-2020

Wave Fourteen: UK Aviation Consumer Survey: Full Survey Report

Reference: CAP3213
Status: Current
Version date: 26-Feb-2026

Wave Seven: UK Aviation Consumer Survey (full report)

Reference: CAP1831
Status: Current
Version date: 22-Aug-2019

Wave Seven: UK Aviation Consumer Survey (summary)

Reference: CAP1831b
Status: Current
Version date: 22-Aug-2019

Wave Six: UK Aviation Consumer Survey (dashboard summary)

Reference: CAP1746B
Status: Current
Version date: 21-Dec-2018

Wave Six: UK Aviation Consumer Survey (full report)

Reference: CAP1746
Status: Current
Version date: 21-Dec-2018

Wave Thirteen: UK Aviation Consumer Survey: Full Survey Report

Reference: CAP3081
Status: Current
Version date: 17-Feb-2025

Wave Twelve: UK Aviation Consumer Survey: Full Survey Report

Reference: CAP2622
Status: Current
Version date: 11-Jan-2024

Withdrawal of ADR Entity Approval Policy

Reference: CAP1427
Status: Current
Version date: 12-Jul-2016

YouGov Survey Results

Reference: CAP1632
Status: Current
Version date: 02-Feb-2018

Your rights when there is a problem with your flight

Reference: CAP1126
Status: Current
Version date: 21-Jul-2022