i

Our site uses cookies to provide you with the best possible user experience, if you choose to continue then we will assume that you are happy for your web browser to receive all cookies from our website.  If you would like more information, please visit our cookie policy page. 

Close

Screen Reader Navigation

  • Skip to main content
  • Skip to content summary
  • Skip to section navigation
  • Skip to site navigation
  • Skip to site search
  • Skip to footer
Logo
  • I am a ...
    • Individual
      • Air traffic controller
      • Airside worker
      • Accountable manager
      • Aerodrome licence holder
      • Aeromedical examiner
      • Aircraft maintenance engineer
      • Aircraft owner
      • Cabin crew
      • Cargo shipper
      • Event organiser
      • Flight information service officer
      • Health professional
      • IFP designer
      • Passenger
      • Private pilot
      • Professional pilot
      • Resident
    • Organisation
      • Aerodrome
      • Aircraft maintenance organisation
      • Aircraft manufacturer
      • Airline
      • Air navigation service provider
      • Air traffic control
      • ATOL holder
      • AvSec Known Consignor
      • AvSec Regulated Agent
      • AvSec Regulated Supplier
      • Balloon operator
      • Corporate operator
      • Design organisation
      • Event organiser
      • Flight training organisation
      • Freight shipper
      • Ground handling company
      • IFP design organisation
      • Local authority / planning
      • Offshore operator
      • Parachuting organisation
      • Rescue and fire fighting service (RFFS)
  • Browse by subject
    • Aircraft
    • Airspace
    • Airlines
    • Airports
    • ATOL
    • Aviation security
    • Consultations
    • Corporate information
    • Cyber security
    • Data and analysis
    • Displays and events
    • Economic regulation
    • Environmental information
    • General Aviation
    • Licences and approvals
    • Medicals
    • Passenger information
    • Publications
    • Recreational flying
    • Reports and complaints
    • Safety initiatives
    • Training and exams
  • Our work
  • Home

ATOL protection

Peace of mind for holidaymakers
  • Thomas Cook has ceased trading

    Guidance for customers and business: thomascook.caa.co.uk

Information for consumers

Information for consumers

Protection for your holiday

  • About ATOL
  • The ATOL certificate
  • Checking for ATOL protection
  • Exceptions to ATOL protection
  • Booking with European travel businesses who do not offer ATOL protection
  • False ATOL protection warning
  • Problems with tour operators and travel agents
  • Guidance for the education sector
  • Contact the ATOL team
How to make an ATOL claim

How to make an ATOL claim

Guidance on claiming a refund or a flight back home if a travel company goes out of business

  • Latest ATOL failures
  • Making an ATOL claim
  • Completing a claim form
  • Monarch
  • Further information
  • Frequently asked questions
  • Privacy notice
Information for the trade

Information for the trade

Guidance for travel companies and tour operators

  • About ATOL and how to apply
  • Maintain and renew your ATOL
  • Compliance and regulation
  • Licensing forms and bonds
  • Frequently asked questions
  • Privacy notices
Check an ATOL

Check an ATOL

Search to see if a business holds an ATOL or is part of an ATOL accredited body

  • ATOL holder search
  • ATOL Reports
The Air Travel Trust

The Air Travel Trust

The ATT is the primary source of funding when an ATOL holder fails

  • About the Trust

 

ATOL protection scheme

Read all @UK_CAA

ATOL protection scheme News

UK Civil Aviation Authority update on Thomas Cook refunds programme 5 December, 2019

UK Civil Aviation Authority looks to widen scope for assistance dogs on flights 29 October, 2019

ATOL announces completion of renewals process following deadline extension 28 October, 2019

Read all News

ATOL protection scheme Blogs

Why aviation helps give the UN’s International Day of Persons with Disabilities a true global dimension 3 December, 2018

Planning your next holiday abroad? 10 April, 2018

Passengers with hidden disabilities 8 December, 2016

Read All Blogs

Follow us on
2015 © Civil Aviation Authority | Cookie policy | General privacy notice | Freedom of Information | SkyWise | Careers | Contact us