• PPL e-exams - information for training organisations

    Later this year European Union private pilot licence theoretical knowledge exams for aeroplanes and helicopters will be completed online via our portal. The service will replace certain existing paper-based exams.

    The new PPL e-Exams system will be looking to go-live on Monday 5th October 2020, following the completion of a three month pathfinder phase, where we have trialled the system with a small number of organisations to ensure the service is right for the GA community.

    You should have already been contacted by us to provide your training organisations details via a SurveyMonkey data collection form. We will use this information to provide login details to each member of your organisation before go-live.

    If you have not received any email communications from us to complete the survey, or if you have any other questions around the implementation then please contact pplexams@caa.co.uk

    What can you do to prepare?

    Candidate registration – In order to book exams on behalf of candidates, your candidates need to first register for PPL e-Exams on the CAA portal. There is approximately a five working day lead time on this activity as we need to approve each candidate, therefore it is important that you encourage candidates to register before the 5th October. Please see our guidance on the customer portal for more information.

    Review Training Material – to prepare your organisation for e-Exams, we recommend that you review the training material that we have made available below. This will help you to understand the key processes of the new system and make the transition as smooth as possible. All of our guides also come in a 'quick guide' format, which outlines the key information to get you started.

    Paper exceptions process

    As part of the project, we need to remove the usage of the current paper PPL theoretical knowledge exams. Our current expectation is for all PPL exams to be taken online from the 5th October 2020.

    We wish to make the transition from PPL TK paper to e-exams as smooth as possible. Therefore, we are implementing an exceptions process for the first three months following go-live whereby a paper exam (for the in-scope PPL e-exam subjects) can be sat if there is a valid reason why an electronic exam could not be sat. Please follow the process below in the event that a paper exam needs to be taken:

    1) The training organisation attempts an e-Exam but encounters an issue that cannot be resolved immediately (i.e. Device or internet failure).

    2) The training organisation sits a paper exam instead, allowing them to continue their operations.

    3) The training organisation emails PPLExams@caa.co.uk to notify us that a paper exam has been sat instead of an e-Exam, with justification.

    4) The training organisation receives a confirmation from the CAA that the paper exception has been accepted.

    A final confirmation that any paper exams that have already been sat before go-live will remain valid, but any remaining exams in a series must be completed online.

    Training organisations and ground examiners with queries relating to the new exam service should contact our exams team on 0330 022 1909.  Alternatively, for queries relating to registering with our portal should contact us on 0330 022 1972.


    Guides for training organisations are available at:

    PPL candidate Tasman guide CAP 1903A
    PPL candidate quick guide CAP 1903G 
    PPL organisation Tasman guideCAP 1903B
    PPL quick guide: Accessing the portalCAP 1903C
    PPL quick guide: Managing membershipsCAP 1903D
    PPL quick guide: Booking and resultsCAP 1903E
    Professional and Private e-Services Terms and Conditions
    CAP 1903F