Accessing information held by the CAA | Civil Aviation Authority

Identifying the information you require

The Civil Aviation Authority is an open organisation that endeavours to make as much information available as possible.

The CAA has adopted the Model Publication Scheme set down by the Information Commissioner's Office and, in addition, the CAA guide to information provides a summary of the information which is available from the CAA about its statutory responsibilities, structure and functions, and advice about how that information can be obtained.

CAA publications and forms are made freely available in the Publications section of our website.

Your legal right of access to information is covered by the Freedom of Information Act 2000, the Environmental Information Regulations 2004 or, in the case of personal information, the EU General Data Protection Regulation 2016/679 (GDPR) and Data Protection Act 2018.

Before making a request for information under one of these access regimes please check if the information you require is already available through the CAA’s website.

Guide to information

Who we are and what we do

Roles and responsibilities

Related organisations

The CAA is a public corporation of the Department for Transport.
CAA International provides advisory, training, examination and licensing services to agencies, fellow National Aviation Authorities and industry.
Air Safety Support International is responsible for supporting the UK Overseas Territories' existing authorities in the safety regulation of all aspects of civil aviation.
The UK Airprox Board (UKAB) - sponsored jointly by the CAA and the Ministry of Defence - investigates Airprox occurrences in UK airspace.

Location and contact details

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What we spend and how we spend it

Financial information	CAA Annual Report & Accounts CAA Annual Reports & Accounts 2004 to 2015 (via The National Archives Web Archive) CAA Annual Report & Accounts 2016/2017 CAA Annual Report & Accounts 2017/2018 CAA Annual Report & Accounts 2018/2019 CAA Annual Reports & Accounts 2019/2020
Procurement and tendering procedures	Doing business with the CAA

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What our priorities are and how we are doing

Strategic plans	Safety Plan Key safety projects Airspace Modernisation Strategy
Performance reports	Aviation safety review Enforcement and Prosecutions Gender Pay Gap Reports
Service standards	Passenger Advice and Complaints Team Code of Practice Aircraft Registration Service Standards Code of Practice for the Investigations and Enforcement Team

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How we make decisions

Public consultations	Consultations Open and recently closed consultations
Minutes of senior level meetings	Board Minutes

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Policies and procedures

Policies and procedures relating to the conduct of business and provisions of services	MOU between CAA and Secretary of State for Transport in respect of aviation security MOU between CAA, HSE and HSE NI MOU between the CAA and the Competition and Markets Authority that sets out how we will work together within the framework of consumer law Freedom of Information Whistleblowing Regulatory enforcement policy
Recruitment and employment of staff	CAA careers Equality Information for recruitment agencies
Customer service	CAA Complaints policy
Records management and personal data	Personal data; How to access your personal information held by the CAA General privacy notice
Charging regimes	Schemes of Charges (Charging for UK Airport and Punctuality Data) UK Airport and Punctuality Data Charges G-INFO and International Register of Civil Aircraft charges

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Lists and registers

Public registers	Aircraft Register - G-INFO
List of approved organisations	Approved Maintenance Organisations ATOL Holders Failed ATOL Holders UK Certificated Aerodromes Airline Licence Holders Air Operator Certificate (AOC) Holders Foreign carrier permits issued (Article 250 Permits)

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The services we offer

Services and advice for industry	EU exit Aerodromes (Information relating to licensing and regulation) Airspace Aviation Security Airlines Airworthiness Aircraft Registration Drones Training Exams Licences and other approvals Medical standards for pilots General Aviation Displays and events Safety reporting ATOL; Guidance for travel companies and tour operators Economic regulation Data and analysis; Aviation data, statistics and reports SkyWise: News, Notifications & Alerts
Services and advice for passengers and the general public	Information for consumers ATOL protection Passengers with disabilities and reduced mobility; Information on passengers rights and how to access special assistance Resolving travel problems; Your rights when you fly Flight punctuality Passenger complaints data Make a report or complaint about CAA staff or service Report a potential breach of aviation law Airspace change Noise; How do make an enquiry or complaint about the use of UK airspace and/or the noise impacts of the various types of aircraft operations that take place within it.
Media releases	News releases

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Information released under FOI

The CAA Disclosure Log provides a record of those requests considered to be in the wider public interest. Details of earlier responses can be accessed from The National Archives web archive.