The CAA provides an over-the-counter service at Gatwick in addition to our online application forms and paper application forms.
The opening hours for the service are: Monday to Friday 08:30—16:30.
Customers are seen in order of arrival. Customers may experience a delay during busy periods.
We recommend that customers with general enquiries visit the counter after midday.
The CAA will be closing its counter service from 20 November - 8 December 2017. Any pilots with an urgent requirement to add a rating to their licence during this closure period should use a Temporary Licence Certificate to maintain validity and submit their application to us at the earliest opportunity.
A new fast-track appointment booking service will be available from 11 December replacing the current counter service.
Once the new service is in place, licence holders who require a same-day service or who have an application support enquiry will need to book an appointment. Appointments can be booked up to one month in advance and, subject to availability, up to 15:00 the day before it is needed. Applicants without an appointment visiting the CAA's Aviation House may still be able to secure an appointment for that day, but this will be subject to availability and will be charged at an increased fee. The full terms and conditions of the new service will be available on this website and will be supplied at the time of booking.
Appointments for this new service can be made from 27 November 2017:
Please note that if you are making an application on the basis of an ICAO licence, you will need to make an application for a Third Country Verification (application form SRG2142) and the UK CAA will need to have received the Verification before we can process your counter application.
Separate appointments will also be available for applicants who require support, or a 'checking' service, for an application being delivered to the CAA in person. These appointments must be pre-booked using the same process as a fast-track service. As part of the 'checking' service, a Licensing Officer will perform an initial review your application to ensure that you have included all of the relevant paperwork and that you have met the basic requirements. It is possible that you may still be asked to provide further evidence once your application has been fully assessed after submission.
These appointments can also be used for general Flight Crew Licensing queries. However, queries of a technical nature must be submitted in writing to FCLweb@caa.co.uk.
The optional fast-track appointment service will be available to all pilots at a cost of £100 - less than other fast-track services offered by the CAA. The fast-track charge is in addition to the application fee as per the CAA Scheme of Charges.
Applicants who do not wish to pay for a fast-track service can still choose to apply to have their licence issued by post, which takes around 10 working days at no additional cost.
The application support appointments are available at a cost of £25. Alternatively, pilots may submit their queries in writing to FCLweb@caa.co.uk
*Selected licence applications only
**Does not apply to technical enquiries as these must be submitted in writing
The CAA is unable to answer specific licensing queries via this service; such requests should be emailed to email@example.com.
The CAA offers a Same Day counter service for the following:
If you hold a JAR licence or a UK national licence and you apply to have an EASA rating issued onto it, you will have to convert to an EASA licence and pay a fee.
The following conditions apply:
We are unable to provide a same day service for application for licence issue or upgrades, or any other service not listed above; however the applications may be handed in at the Public Counter and will be subject to the 10 working days turnaround service.
Enquiries of a general nature may be addressed at the Public Counter, but not questions concerning the detail of licensing requirements or policy, or how the requirements may or may not apply in particular circumstances.
Where it becomes apparent that a visitor to the public counter has a complex question, staff have been instructed to refer the enquirer to the relevant CAA publication (CAP804, Part-FCL and AMC) and then if necessary to submit the question in writing to firstname.lastname@example.org.
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