Please note that we are currently not accepting any walk in appointments. Please ensure that you have a pre-booked appointment before coming to our Gatwick office.
The CAA provides an over-the-counter service on an appointment basis at Gatwick in addition to our online application forms and paper application forms.
The opening hours for this appointment service are: Monday to Friday 08:30—16:30. Please read the sections below for further information.
Flight Crew licence holders who require a same-day service or who have an application support enquiry will need to book an appointment. Appointments can be booked up to one month in advance and, subject to availability, up to 15:00 the day before it is needed. The full terms and conditions of the new service will be supplied at the time of booking.
Appointments for this service can be made by calling:
0330 022 1922 - bookings can be made from 08:30-16:30, Monday to Friday.
Please note that if you are making an application on the basis of an ICAO licence, you will need to make an application for a Third Country Verification (application form SRG2142) and the UK CAA will need to have received the Verification before we can process your counter application.
Separate appointments are also available for applicants who require support, or a 'checking' service, for an application being delivered to the CAA in person. These appointments must be pre-booked using the same process as a fast-track service. As part of the 'checking' service, a Licensing Officer will perform an initial review your application to ensure that you have included all of the relevant paperwork and documentation. It is possible that you may still be asked to provide further evidence once your application has been fully assessed after submission.
These appointments can also be used for general Flight Crew Licensing queries. However, queries of a technical nature must be submitted in writing to email@example.com.
*Selected licence applications only, please see our website for full details
**Does not apply to technical enquiries as these must be submitted in writing
The CAA is unable to answer specific licensing queries via this service; such requests should be emailed to firstname.lastname@example.org.
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