The CAA provides an over-the-counter service at Gatwick in addition to our online application forms and paper application forms.
The opening hours for the service are: Monday to Friday 08:30—16:30.
Customers are seen in order of arrival. Customers may experience a delay during busy periods.
We recommend that customers with general enquiries visit the counter after midday.
The CAA offers a Same Day counter service for the following:
If you hold a JAR licence or a UK national licence and you apply to have an EASA rating issued onto it, you will
have to convert to an EASA licence and pay a fee.
The following conditions apply:
We are unable to provide a same day service for application for licence issue or upgrades, or any other service not
listed above; however the applications may be handed in at the Public Counter and will be subject to the 10 working
days turnaround service.
Enquiries of a general nature may be addressed at the Public Counter, but not questions concerning the detail of
licensing requirements or policy, or how the requirements may or may not apply in particular circumstances.
Where it becomes apparent that a visitor to the public counter has a complex question, staff have been instructed to
refer the enquirer to the relevant CAA publication (CAP804, Part-FCL and AMC) and then if necessary to submit the
question in writing to email@example.com.
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