• We regulate and implement medical requirements for professional flight crew, private pilots, air traffic controllers and cabin crew. 

    We also oversee the approval and continued certification of Aeromedical Centres (AeMCs) and an Aeromedical Examiner (AME) network.  

    Medical records system

    We are working to launch the new CAA medical records system (Cellma) at the beginning of 2021. It will be available as a service via the CAA Customer Portal. This online system will replace all existing paper-based application forms and allow Medical Certificate Holders to view their own medical records and track the progress of applications and referrals to the Authority.

  • Applicable to all that hold a Medical Certificate for a Class 1, Class 2, Class 3, LAPL or wish to make a medical Self-Declaration, due to renew or will be applying for a medical certificate after February 2021.

    Anyone holding a Medical Certificate or wishing to make a Medical Self-Declaration will need an online CAA Customer Portal Account to access the new medical service. 

    We will send out individual emails at least 12 weeks before the Medical Certificate expiry date. This email will include instructions on how to create a CAA portal account (if you do not already have one) and apply for the medical service. Portal Registration will take a minimum of 10 days to process.

    You should only create a CAA Customer Portal account once you have received instruction by email. This will allow us to prioritise those whose medicals are due for renewal. 

    I've received an email from the CAA

    The email is specific to you, we are contacting all Medical Certificate holders by way of email at least 12 weeks before their expiry date starting with those expiring in February 2021. This is so we can prioritise those coming up for renewal. Please follow the instructions in your email to proceed.

    I have not received an email from the CAA

    We are contacting Medical Certificate holders at least 12 weeks before their expiry date by email starting with those expiring in February 2021. This is so that the CAA can prioritise those coming up for renewal. Please ensure you have your latest email address registered with the CAA and please wait to hear from us before creating your CAA Customer Portal Account.

    Please check your junk mail folder, the email will be sent from MSRP@caa.co.uk. 

    Applying for your next Medical Certificate

    Unless you complete your medical examination prior to the launch of the new system, you will need to apply for a medical certificate through the CAA Customer Portal instead of completing a paper application form when you see your Aero Medical Examiner (AME). You will still be issued with a paper medical certificate by your AME and you can still go to your GP should you require a LAPL (just fill in your LAPL form first via Cellma once launched).

    When Cellma launches, the CAA charge for your Medical Certificate application will be paid directly to the CAA instead of being incorporated into the charges that your AME has to pay to the CAA. The charge, which applies to Class 1, 2, 3 and LAPL medical certificates, will be payable by credit or debit card when you complete the online application form, using the secure World Pay payment site. The amount payable for the affected certificates is published in the CAA Scheme of Charges, and there has been no change to the charges payable in the current financial year. Further details will be published shortly.

    The introduction of Cellma does not impact how you book your medical appointment, you should continue to book your appointment with your AME in usual manner. The process that is changing is that you will no longer complete a paper medical certificate application form when you attend your medical assessment with your AME. You will instead need to complete the online application form in Cellma, accessed via the CAA Customer Portal and new 'Medical' service, in advance your appointment with the AME.

    Visiting a non-UK AME for your next medical

    You will still be able to do this; however, you will need to apply for a medical certificate through the new system and therefore are required to create a portal account. Once your application is completed, you will be able to print off a copy of the application to take to your non-UK AME .

    Creating a CAA Customer Portal Account

    Here you will find the Portal Account Creation Guide. This will help you through the process of creating your account.

    You will be asked to create a unique Username and Password, and to activate your account. You will then need to apply to use the new Medical Service. Under “Apply To Use These Services”, click on the Medical link. This will prompt you to verify your identity, by entering your personal details including your CAA reference number and uploading copies of two pieces of documentation; an identity document, such as a passport, and a proof of residential address, such as a utility bill. This extra verification is required due to the information held being critical medical details. Once you have verified your account, there is no further action to take.


  • Search for an Aeromedical Centre

    Find an Aeromedical Centre (AeMC)

    Search for an Aeromedical Examiner  

    Use our database to find an Aeromedical Examiner (AME) near you.

    If your AME has retired or you need urgent aeromedical advice and your AME is not available you can use the Find an AME facility to search for an alternative AME.

  • How we use your information

  • The UK CAA's Medical Department collects and stores your name, address, email address, telephone number and medical data for the purpose of overseeing fitness of Pilots and Air Traffic Control Officers (ATCOs), and for formulating guidance on medical standards.  This incorporates all medical examinations associated with the initial issue, and revalidation or renewal of medical certificates for both private and commercial pilots and air traffic controllers. A medical fitness assessment encompasses the physical, mental and psychological fitness of aviation personnel.


    The Medical Department also undertakes research into aircrew health and many other aspects of flight safety including the health of air traffic controllers. 


    The processing of your personal information is necessary for compliance with a legal obligation to which we are subject. 


    We need to share your non-medical personal data with Worldpay, based in the UK, for the purpose of processing payment. The processing of your personal data is necessary for the purposes of our, or our third party's contract and does not affect your fundamental rights and freedoms as a data subject.  


    For organisations located outside of the EU the CAA has safeguards in place to ensure the security of your information.  


    We retain your personal information as follows:


    Medical Licensing held by UK CAA
      Retention period Reason
    Commercial Pilot (incl. all those who have ever held a professional licence) 70 years Ongoing medical certification. Epidemiological and aviation health research purposes
    ATCO 70 years
    Other Professional Licence holders 70 years
    Private Licence holders 10 years after last certificate expiry or death  



    You may submit an enquiry or make a complaint at any time by emailing FOI.requests@caa.co.uk.  Further rights as a data subject can be found here.  Contact details of the CAA's Data Protection Officer can be found here.  You have a right to complain to the ICO about the CAA's processing of personal data.  Access to our General privacy notice can be found here.

    This privacy notice is subject to change.