Applicable to all that hold a Medical Certificate for a Class 1, Class 2, Class 3, LAPL or wish to make a medical Self-Declaration, due to renew or will be applying for a medical certificate after February 2021.
Anyone holding a Medical Certificate or wishing to make a Medical Self-Declaration will need an online CAA Customer Portal Account to access the new medical service.
We will send out individual emails at least 12 weeks before the Medical Certificate expiry date. This email will include instructions on how to create a CAA portal account (if you do not already have one) and apply for the medical service. Portal Registration will take a minimum of 10 days to process.
You should only create a CAA Customer Portal account once you have received instruction by email. This will allow us to prioritise those whose medicals are due for renewal.
I've received an email from the CAA
The email is specific to you, we are contacting all Medical Certificate holders by way of email at least 12 weeks before their expiry date starting with those expiring in February 2021. This is so we can prioritise those coming up for renewal. Please follow the instructions in your email to proceed.
I haven't received an email from the CAA
We are contacting Medical Certificate holders at least 12 weeks before their expiry date by email starting with those expiring in February 2021. This is so that the CAA can prioritise those coming up for renewal. Please ensure you have your latest email address registered with the CAA and please wait to hear from us before creating your CAA Customer Portal Account.
Applying for your next Medical Certificate
Unless you complete your medical examination prior to the launch of the new system, you will need to apply for a medical certificate through the CAA Customer Portal instead of completing a paper application form when you see your Aero Medical Examiner (AME). You will still be issued with a paper medical certificate by your AME and you can still go to your GP should you require a LAPL (just fill in your LAPL form first via Cellma once launched).
When Cellma launches, the CAA charge for your Medical Certificate application will be paid directly to the CAA instead of being incorporated into the charges that your AME has to pay to the CAA. The charge, which applies to Class 1, 2, 3 and LAPL medical certificates, will be payable by credit or debit card when you complete the online application form, using the secure World Pay payment site. The amount payable for the affected certificates is published in the CAA Scheme of Charges, and there has been no change to the charges payable in the current financial year. Further details will be published shortly.
Visiting a non-UK AME for your next medical
You will still be able to do this; however, you will need to apply for a medical certificate through the new system and therefore are required to create a portal account. Once your application is completed, you will be able to print off a copy of the application to take to your non-UK AME .
Creating a CAA Customer Portal Account
Here you will find the Portal Account Creation Guide. This will help you through the process of creating your account.
You will be asked to create a unique Username and Password, and to activate your account. You will then need to apply to use the new Medical Service. Under “Apply To Use These Services”, click on the Medical link. This will prompt you to verify your identity, by entering your personal details including your CAA reference number and uploading copies of two pieces of documentation; an identity document, such as a passport, and a proof of residential address, such as a utility bill. This extra verification is required due to the information held being critical medical details. Once you have verified your account, there is no further action to take.