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Requests for a copy of information held by the CAA or to exercise your individual rights, you can submit a request for information online or write to:

External Information Services
Communication Department
Civil Aviation Authority
Aviation House
Beehive Ring Road
Crawley
West Sussex
RH6 0YR

To help us locate the information you have asked for please make your request as specific as possible. We will acknowledge receipt of your request and if we require further information to identify and locate the information we will contact you as soon as possible.

Please note that the CAA is not responsible for air accident investigation which is the responsibility of the Air Accidents Investigation Branch (AAIB) or for the provision of Air Traffic Control services which are largely the responsibility of NATS.

Personal Information

If you are submitting a request for a copy of your personal information, we will require a copy of a form of photo identification such as your passport or driving licence.

Medical Records

In the case of medical records we will require a signed request letter, stating your CAA reference/licence number and date of birth. We will also require copies of two forms of identification, at least one of which must be photo identification such as your passport or driving licence.

In order to maintain medical confidentiality, if you are requesting a copy of any medical records that the CAA holds about you please submit your request and supporting documents by email to medicalweb@caa.co.uk.

Alternatively, please post your request and supporting documents to:

Data Asset Manager
Aeromedical Department
Civil Aviation Authority
Aviation House
Beehive Ring Road
Crawley
West Sussex
RH6 0YR

We will normally provide the information requested by encrypted email. If you require the information to be provided by post, or unencrypted, you must state this in your request.

Mandatory Occurrence Reporting (MOR Data)

Occurrence information can only be used to maintain or improve aviation safety. If you have a requirement for occurrence report analysis or listing, these can be requested using our SRG1604 and SRG1605 forms. These requests allow for the release of occurrence reporting data to support safety improvement activities.

SRG1604: Application for monthly MOR listings
SRG1605: SRG1605: Application for MOR Data Release for the maintenance or improvement of aviation safety.

For more information on MOR data please use the following link: Occurrence reporting | Civil Aviation Authority (caa.co.uk)

UK Aviation Markets (Bespoke data analysis)

In addition to a series of published tables available for download we are able to provide bespoke analysis for certain UK Airport and Punctuality related information. Please see details of available fields.

Requests for AvStats data will be typically reviewed on a weekly basis, with full quotations provided. We will require confirmation that quoted charges and terms have been fully accepted before any release of data. All requests for AvStats data should be sent to AvStatsDataRequest@caa.co.uk

For more information on bespoke data analysis requests please use the following link: Bespoke data analysis | Civil Aviation Authority (caa.co.uk)