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UK-EU Transition

References to EU regulation or EU websites in our guidance will not be an accurate description of your obligations or rights under UK law.

Contact Us

External Response Manager
Information Management
Civil Aviation Authority
Aviation House
Beehive Ring Road
Crawley
West Sussex
RH6 0YR

Email: infoservices@caa.co.uk

Close Contact Us

If you have reason to complain about any aspects of the processing of an information request, or the way we have handled your personal information, please contact the CAA’s Head of External Information Services at foi.requests@caa.co.uk.

Internal Review process

The CAA has a formal internal review process for dealing with appeals or complaints in connection with requests under the Freedom of Information Act 2000 or Environmental Information Regulations 2004.

A nominated and impartial CAA Manager will review your complaint and provide you with a written response, normally within 20 working days.

Should you remain dissatisfied with the outcome you can appeal to the Information Commissioner.

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