Contact Us
External Response Manager
Information Management
Civil Aviation Authority
Aviation House
Beehive Ring Road
Crawley
West Sussex
RH6 0YR
Email: infoservices@caa.co.uk
If you have reason to complain about any aspects of the processing of an information request, or the way we have handled your personal information, please email foi.requests@caa.co.uk.
Internal Review process
The CAA has a formal internal review process for dealing with appeals or complaints in connection with requests under the Freedom of Information Act 2000 or Environmental Information Regulations 2004.
A nominated and impartial CAA Manager will review your complaint and provide you with a written response, normally within 20 working days.
Should you remain dissatisfied with the outcome you can appeal to the Information Commissioner.
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