Applicable to all who hold a medical certificate for a Class 1, Class 2, Class 3, or LAPL applying for or renewing a medical certificate. Also applicable to all who wish to make, amend or withdraw a medical self-declaration.
Anyone holding a medical certificate or wishing to make a medical self-declaration will need an online CAA Customer Portal Account to access the Cellma medical service. It is no longer possible to use an Avoka form for medical self-declaration.
- Without a valid CAA portal account there could be delays issuing your next medical certificate.
- Follow Portal Account Creation Guide to proceed.
- Portal Registration will take a minimum of 10 days to process.
Creating a CAA Customer Portal Account
Here you will find the Portal Account Creation Guide. This will help you through the process of creating your account. You will be asked to create a unique Username and Password, and to activate your account. You will then need to apply to use the new Medical Service. Under “Apply To Use These Services”, click on the Medical link. This will prompt you to verify your identity, by entering your personal details including your CAA reference number and uploading copies of two pieces of documentation; an identity document, such as a passport, and a proof of residential address, such as a utility bill. This extra verification is required due to the information held being critical medical details. Once you have verified your account, there is no further action to take.
Applying for your next medical certificate
You will need to apply for a medical certificate on our medical records system - Cellma through the CAA Customer Portal. You should book your appointment directly with your AME. For initial Class 1 or 3 UK medicals, contact one of our aeromedical centres. For Class 1,2, and 3 renewals/revalidations, you may also wish to contact one of our aeromedical centres, or you can contact any of our UK authorised AMEs.
You must ensure you have completed an application in your Cellma record for a UK Class 1/2/3/LAPL medical certificate in advance of your appointment with an AME or GP. You will be issued with a paper medical certificate by your AME and you can still go to your GP should you require a LAPL after completing the application form first via Cellma.
The CAA charge for your medical certificate application is paid directly to the CAA and not incorporated into the charges that your AME has to pay to the CAA. The charge, which applies to Class 1, 2, and 3 medical certificates, will be payable by credit or debit card when you complete the online application form, using the secure World Pay payment site. The amount payable for the affected certificates is published in the CAA Scheme of Charges.
If you have any issues when trying to complete your application, for example, you see a message stating ‘Your Apply for UK Class 1/2/3 or LAPL Med Cert is incomplete or in not approved status or awaiting payment’, this will most likely mean that either your previous application has not been approved by the AME who carried out your last medical examination, or you have not paid an invoice for a previous application. First check your invoices to see if there are any outstanding by linking to the Cellma Applicant User Guide.
If all invoices are paid, then the message may be due to your last application not being approved by the AME. If possible, please contact the AME who carried out your previous medical, as it will be their responsibility to approve this application. If the AME is no longer active, then contact the CAA Medical Department on 0330 022 1972 and select option 1 for Medical.
Visiting an AME certificated by an EASA member state (but not the UK CAA) for your next medical
From 1 January 2023, examinations and assessments performed by EU AMEs are not recognised unless a separate AME or AeMC approval has been granted by the CAA to perform UK medicals.