Applicable to all who hold a Medical Certificate for a Class 1, Class 2, Class 3, or LAPL applying for or renewing a medical certificate. Also applicable to all who wish to make, amend or withdraw a medical self-declaration.
Anyone holding a medical certificate or wishing to make a medical self-declaration will need an online CAA Customer Portal Account to access the new medical service. It is now no longer possible to use an Avoka form for medical self-declaration.
We have been sending out individual emails and SMS reminder messages two to three months before the individual's medical certificate expiry date. The email will include instructions on how to create a CAA portal account (if you do not already have one) and apply for the medical service.
- Without a valid CAA portal account there could be delays issuing your next medical certificate.
- Please follow Portal Account Creation Guide to proceed
- Portal Registration will take a minimum of 10 days to process.
To allow us to prioritise medicals that are due for renewal you should apply for a CAA Customer Portal account and medical service if your medical certificate expires (or you have a medical examination planned) in the next two months.
I've received an email or SMS from the CAA
The email / SMS is specific to you, we are contacting all medical certificate holders by email between two and three months before their expiry date.
If your medical is due for renewal in the next two months please sign up now. This is so we can prioritise those coming up for renewal. Please follow the instructions in your email or by following the Portal Account Creation Guide to proceed.
I have not received an email or SMS from the CAA
We are contacting Medical Certificate holders at least two - three months before their expiry date by email/SMS for those expiring after the 28 March 2021. This is so that the CAA can prioritise those coming up for renewal. Please ensure you have your latest contact details registered with the CAA.
- Check your junk mail folder, the email will be sent from MSRP@caa.co.uk.
- If your medical certificate expires and/or you have a medical examination planned in the next two months, you should apply for a CAA Customer Portal account and the new medical service.
My self-declaration page does not include my name and/or unique reference number
If the printable self-declaration confirmation page does not include the pilot's name and/or unique reference number it is therefore not visibly associated with the pilot. While there is no legal obligation to carry the medical self-declaration page, we understand that some pilot's wish to keep this with their licence for the purposes of evidencing their credentials. In addition, we do appreciate some pilot training organisations providing self-hire perform a basic check of the pilot's credentials as part of due diligence.
We therefore propose that the pilot print and countersign the medical self-declaration page with the following:
'I confirm this pilot medical declaration print out is applicable to me and is correct'
CAA Reference Number
This enables a check of the signature against that of the pilot's licence for assurance purposes if required.
Applying for your next Medical Certificate
You will need to apply for a medical certificate on our medical records system - Cellma through the CAA Customer Portal instead of completing a paper application form when you see your Aero Medical Examiner (AME). You will still be issued with a paper medical certificate by your AME and you can still go to your GP should you require a LAPL (just fill in your LAPL form first via Cellma).
Since Cellma launched, the CAA charge for your medical certificate application is paid directly to the CAA instead of being incorporated into the charges that your AME has to pay to the CAA (this is not a new charge). The charge, which applies to Class 1, 2, and 3 medical certificates, will be payable by credit or debit card when you complete the online application form, using the secure World Pay payment site. The amount payable for the affected certificates is published in the CAA Scheme of Charges.
The introduction of Cellma does not impact how you book your medical appointment. You should continue to book your appointment with your AME in the usual manner. The changes mean that you will no longer complete a paper medical certificate application form when you attend your medical assessment with your AME.
In order to be issued a UK medical certificate, you must ensure you have completed an application in your Cellma record for a UK Class 1/2/3/LAPL medical certificate, accessed through the CAA Customer Portal, in advance of your appointment with the AME or GP.
Once you have completed your application, only then should you book your appointment for a medical examination. For initial Class 1 or 3 UK medicals, please contact one of our Aeromedical Centres. For Class 1,2, and 3 renewals/revalidations, you may also wish to contact one of our Aeromedical Centres, or you can contact any of our UK authorised AME’s.
If you have any issues when trying to complete your application, for example, you see a message stating “Your Apply for UK Class 1/2/3 or LAPL Med Cert is incomplete or in not approved status or awaiting payment.", this will most likely mean that either your previous application has not been approved by the AME who carried out your last medical examination, or you have not paid an invoice for a previous application. Please first check your invoices to see if there are any outstanding by linking to Section 12, pages 21-23 of the Cellma Applicant User Guide.
If all invoices are paid, then the message may be due to your last application not being approved by the AME. Please contact the AME who carried out your previous medical, as it will be their responsibility to approve this application. If the AME is no longer active, then please contact the CAA Medical Department on 0330 022 1972 and select option 1 for Medical.
Visiting an AME certificated by a EASA member state (but not the UK CAA) for your next medical
From 1 January 2021 EU medical certificates issued by non-UK EU AMEs may be 'recognised' by the UK but only if the AME's approval certificate was valid on or before 31 December 2020 and had not expired, been suspended or revoked when the medical examination was performed. You will need to apply for a medical certificate through the new system and therefore are required to create a portal account. Once your application is completed, you will be able to print off a copy of the application to take to your non-UK AME .To be recognised by the UK, all the forms and tests relating to the medical, the medical certificate, and the current approval certificate of the AME must be sent to the UK CAA Medical Department. From 1 January 2023, examinations and assessments performed by EU AMEs will not be recognised unless a separate AME or AeMC approval has been granted by the CAA to perform UK medicals.
Creating a CAA Customer Portal Account
Here you will find the Portal Account Creation Guide. This will help you through the process of creating your account.
You will be asked to create a unique Username and Password, and to activate your account. You will then need to apply to use the new Medical Service. Under “Apply To Use These Services”, click on the Medical link. This will prompt you to verify your identity, by entering your personal details including your CAA reference number and uploading copies of two pieces of documentation; an identity document, such as a passport, and a proof of residential address, such as a utility bill. This extra verification is required due to the information held being critical medical details. Once you have verified your account, there is no further action to take.