Users who have ATO privileges on their e-Licensing account can log in as their organisation to view pilots’ records and make applications on their pilots’ behalf.
We recommend that ATO users read our guidance material Guide for organisations.
User guides
- Guide for organisations
- Guide for organisations on adding funds to e-Licensing
- Customer portal registration process
Getting Access
Setting up your ATO in e-Licensing
Pilots are given the option to link their e-Licensing account to their ATO. This allows the ATO to view their licensing information, view applications, submit documents and submit applications on their behalf.
If your company does not appear in the list of ATOs in e-Licensing, you will need to send an email to customerportalsupport@caa.co.uk with the subject line “Request to set up new ATO in e-Licensing”.
You will need to provide the following information in your email:
- Name of ATO
- ATO registration number
- VAT number
- Company address
- Your company logo attached as a jpeg file
As soon as we have completed this registration process, your company will appear in the list of possible ATOs for all pilots using the system.
Giving staff members access to your ATO account in e-Licensing
Once your company has been set up in e-Licensing, you will need to provide users with access to the account.
You will need to email customerportalsupport@caa.co.uk with the subject line “ATO staff access”.
You will need to provide the information listed below for each staff member that you want to give access, and we will set up the permissions for your staff to log on.
- Title
- First Name
- Surname
- Date of birth
- Job title
- Business email address
- Portal username
Each staff member must have applied for an individual portal account before we can process a request to add ATO privileges to their account.
Please note that you should only request access for staff members who are required to submit applications on behalf of your pilots and not for all staff.
Logging in to your ATO account
You can log in to e-Licensing immediately via our CAA customer portal.
Under 'Your Services' on the right-hand side, you will have the option of two services:
- Flight Crew e-Exams and e-Licensing
- ATO e-Licensing
Selecting option 1 will log you in to your own personal portal account. Selecting option 2 will log you in to the ATO account.
Documentation
With e-Licensing, we have tried to remove the need for pilots to post any documentation to us.
Pilots using e-Licensing are not required as standard to submit their original flying logbooks to us (although the CAA reserved the right to request any logbook for inspection).
We have created specific forms solely for the use of e-Licensing, which ensure we gather all the information we need to assess an application.
The sections below detail which forms are required for each application type. To download a form, please refer to the e-Licensing course certificates section.
CPL modular
| Name in e-Licensing | Document required |
|---|---|
| Identification Document | Certified copy of ID |
| CPL Skills Test |
Examiner report form SRG2130(A) or SRG2197(H) + Examiner's licence, medical, examiner certificate if non-UK + ATO approval if non-UK |
| Instrument Rating Skill Test |
Examiner report form SRG2131 + Examiner's licence, medical |
|
CPL Course Completion Certificate Or CPL Instrument Rating Course Completion Certificate |
Form CAA5008 |
| ATPL Theoretical Knowledge Course | Form CAA5004 |
| Certified copy of licence for update rating | Certified copy of licence |
CPL integrated
| Name in e-Licensing | Document required |
|---|---|
| Identification Document | Certified copy of ID |
| CPL Skills Test |
Examiner report form SRG2130(A) or SRG2197(H) + Examiner's licence, medical, examiner certificate if non-UK + ATO approval if non-UK |
| Instrument Rating Skill Test |
Examiner report form SRG2131 + Examiner's licence, medical, examiner certificate if non-UK |
| CPL Instrument Rating Integrated with ATPL Theoretical Knowledge Course Completion Certificate | Form CAA5000 |
| Certified copy of licence for update rating | Certified copy of licence |
CPL with military credits
| Name in e-Licensing | Document required |
|---|---|
| Identification Document | Certified copy of ID |
| CPL Skills Test |
Examiner report form SRG2130(A) or SRG2197(H) + Examiner's licence, medical, examiner certificate if non-UK |
| Instrument Rating Skill Test |
Examiner report form SRG2131 + Examiner's licence, medical, examiner certificate if non-UK |
| CPL Military Credits Course Completion Certificate | Form CAA5014 |
| Military Accreditation Scheme | MAS form SRG2133 |
| Certified copy of licence for update rating | Certified copy of licence |
ATPL
| Name in e-Licensing | Document required |
|---|---|
| Identification Document | Certified copy of ID |
| ATPL Skills Test |
Examiner report form SRG2199 + Examiner's licence, medical, examiner certificate if non-UK |
| Flying Experience with PIC/US Letter | PICUS letter from airline |
| ATPL Flying Hours Confirmation |
Form CAA5013 Or Form CAA5014 for military credits |
| ATPL Update Ratings | Certified copy of licence |
Type rating
| Name in e-Licensing | Document required |
|---|---|
| Identification Document | Certified copy of ID |
| Type Rating Skills Test |
Examiner report form SRG2199 + Examiner's licence, medical, examiner certificate if non-UK+ PBN declaration |
| Type Rating ATO Course Certificate | Course Completion Certificate |
| Certified copy of licence for update ratings | Certified copy of licence |
e-Licensing course certificates
Course completion certificates, together with other supporting documentation, must be used when making applications on e-Licensing.
Please see the professional pilot licence section of our website for application guidance and details of exceptions.
You can download course certificates from our website. Certificates specific to e-Licensing are shown below.
| CAA5000 | Course Completion Certificate - Integrated Course for issue of Commercial Pilot's Licence |
|---|---|
| CAA5001 | Report Form for Multi-Crew Cooperation Instructor Test |
| CAA5002 | Flight Instructor Course Pre-Entry Flight Test Evidence |
| CAA5003 | Evidence of UK Examination and Test for Grant of Flight Radio Telephony Operator's Licence |
| CAA5004 | Confirmation of Theoretical Knowledge Course Completion Certificate |
| CAA5005 | MPL Course Completion Certificate |
| CAA5006 | Instructor Course Certificate in Accordance with Part-FCL |
| CAA5007 | Course Completion Certificate for Extension to the Privileges of an Instructor Certificate |
| CAA5008 | Course Completion Certificate - Modular Course |
| CAA5009 | Course completion certificate for en route instrument rating (EIR) |
| CAA5010 | Certificate of Training or Experience for Grant of Flight Radio Telephony Operator's Licence |
| CAA5011 | IR Course Completion Certificate - Aeroplane/Helicopter/Airship Instrument Rating in a Part-FCL Pilot's Licence |
| CAA5012 | Certificate of English Language Assessment |
| CAA5013 | Hours Confirmation for the issue of an ATPL |
| CAA5014 | Breakdown of Military Hours to be used for the issue of a Flight Crew Licence & or rating. |
Checking the status of an application
To check the status of an application, you first need to bring up the pilot’s profile (going via the candidate memberships box).
Click on the ‘Licences’ or ‘Ratings’ box as appropriate and select the ‘i’ button next to the application.
For example, if the pilot applied for an ATPL you should click ‘Show All’ on the ‘Licences’ box.
If no application has been made, the ATPL will not be listed.
The status of the ATPL will be ‘unacquired’ once the application has been submitted. This will change to ‘Active’ once issued.
Click on the ‘i’ next to the ATP for more information. If the status says ‘processing’ it means that the application is still waiting to be assessed. If the status says ‘awaiting your feedback’ it means we have placed the application on hold and emailed the pilot because there is an issue or missing information.
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