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NATS air traffic control disruption: passenger rights

If you are being affected by flight delays or cancellations following Tuesday’s air traffic control issues at NATS, you may be entitled to help. Information on your rights can be found on our website by clicking the link below.

read more about NATS air traffic control disruption: passenger rights

UK Civil Aviation Authority

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Report a problem with assisted travel

Steps to resolve an issue, how to make a complaint.

If you are a passenger with a disability or reduced mobility, you are legally entitled to travel assistance when traveling by air.

Airports are responsible for assistance from your arrival at a designated point through to boarding the aircraft. Upon arrival, the destination airport assists you from disembarkation to the designated exit point. During the flight, the airline is responsible for providing necessary assistance.

Steps to resolve assistance issues

  1. If you encounter problems with special assistance, promptly inform the airline or airport staff to seek a resolution.
  2. If the issue isn't resolved satisfactorily, follow the airline's or airport's official complaint procedure.
  3. Should your complaint remain unresolved, you may escalate it. Visit our How to make a complaint page for guidance on this process.