Your rights in the UK
If you have a disability or reduced mobility, you are legally entitled to special assistance, free of charge, when:
- Flying from a UK airport on any airline or
- Flying to a UK airport on a UK or EU airline
Special assistance is available for but not limited to:
- Wheelchair users and those with physical disabilities, including reduced mobility
- Passengers with hidden disabilities such as autism or dementia
What special assistance covers
Help is available from arrival at the airport to reaching your destination, including:
- Moving through the departure airport
- Boarding and support during the flight
- Disembarking and flight transfers
- Navigating the destination airport
Your rights outside the UK
Similar rights apply in the EU and the US, but not all countries offer special assistance. Some may charge a fee, while others may not provide support at all.
Our role
We ensure fair access to air travel by working with airlines and airports to improve special assistance services.
If you experience issues, you should first contact the airline or airport to raise a complaint.
Provide feedback for this page