Delays and cancellations

Passenger rights and how to make a claim

Your rights

How EU law applies to your journey

Guidance on what you can claim for

Guidance on what you can claim for

Contacting your airline and how to escalate a complaint

Civil Aviation Authority launches review of airlines’ allocated seating policies 2 February, 2018

Thousands more airline passengers are now receiving compensation thanks to Alternative Dispute Resolution 27 December, 2017

Consultation: CAA proposes guidelines for airlines on improving assistance to people with hidden disabilities 21 November, 2017

Planning your next holiday abroad? 10 April, 2018

Passengers with hidden disabilities 8 December, 2016

Holiday travel tips 7 December, 2016