Delays and cancellations

Passenger rights and how to make a claim

Your rights

How EU law applies to your journey

Guidance on what you can claim for

Guidance on what you can claim for

Contacting your airline and how to escalate a complaint

UK Civil Aviation Authority update on Thomas Cook refunds programme 5 December, 2019

UK Civil Aviation Authority looks to widen scope for assistance dogs on flights 29 October, 2019

ATOL announces completion of renewals process following deadline extension 28 October, 2019

Why aviation helps give the UN’s International Day of Persons with Disabilities a true global dimension 3 December, 2018

Planning your next holiday abroad? 10 April, 2018

Passengers with hidden disabilities 8 December, 2016