Delays and cancellations

Passenger rights and how to make a claim

Your rights

How EU law applies to your journey

Guidance on what you can claim for

Guidance on what you can claim for

Contacting your airline and how to escalate a complaint

@UK_CAA RT @UK_CAA: Advice on your rights for lost, delayed and damaged baggage is available here> https://t.co/9YuETOVbEl #airpassengers https://t… 3 months ago

@UK_CAA You can find out more about your rights if your flight is delayed or cancelled at: https://t.co/bLpzWqOeVQ #airpassengers 3 months ago

@UK_CAA Our statement on the BA flight disruption this weekend is available here https://t.co/J7swsYnzcH #airpassengers 3 months ago

CAA statement on the disruption affecting British Airways flights 28 May, 2017

UK families need a holiday ‘buffer budget’ of £536.80 to cover unexpected costs 12 April, 2017

Travel company failures provides timely reminder to check for protection 17 March, 2017

Passengers with hidden disabilities 8 December, 2016

Holiday travel tips 7 December, 2016

'Saturday Night' at 30,000ft 24 August, 2016