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UK-EU Transition

References to EU regulation or EU websites in our guidance will not be an accurate description of your obligations or rights under UK law.read more

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Delays and cancellations

Passenger rights and how to make a claim
Your rights

Your rights

How EU law applies to your journey

  • How to deal with flight disruption
  • Your rights when you fly
  • Am I entitled to compensation?
  • Is my flight covered by EU rules?
  • Flights outside the EU on a non-EU airline
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Delays

Delays

Guidance on what you can claim for

  • Short-haul
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Cancellations

Cancellations

Guidance on what you can claim for

  • Short-haul
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Making a claim

Making a claim

Contacting your airline and how to escalate a complaint

  • Claiming for costs and compensation
  • What to do if your claim is rejected
  • Taking your airline to court
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Passengers

Read all @UK_CAA

Passengers News

ATOL SPRING 2021 RENEWALS 6 April, 2021

ATOL announces extension of protection for refund credit notes 23 October, 2020

UK Civil Aviation Authority Statement: ATOL Renewals 6 October, 2020

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Passengers Blogs

International Civil Aviation Day 7 December, 2020

International Day of Persons with Disabilities 1 December, 2020

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