Airline staff are not expected to assist passengers with activities such as
eating, drinking, taking medication or using the toilet facilities. If you require assistance of
this kind you may need to travel with a carer.
Airlines are responsible for communicating essential information about a flight in accessible
If you require a personal or an alternative type of safety briefing it is important that you
notify the airline in advance so that this can be arranged.
Airlines may make use of audio and visual materials such as safety cards and signs to
communicate i.e. illumination of the seatbelt sign for landing and cabin crew checking the
Airlines are also obliged to provide assistance to and from the toilet and most will have
onboard wheelchairs on each of their aircraft.
It is important to discuss your onboard needs with the airline before you travel so that they
can tell you about the facilities that are available and how their staff can help you.
You may also need to ask the airline to be seated as close to the toilet as possible.
Read all @UK_CAA
Civil Aviation Authority launches review of airlines’ allocated seating policies
2 February, 2018
Thousands more airline passengers are now receiving compensation thanks to Alternative Dispute Resolution
27 December, 2017
Consultation: CAA proposes guidelines for airlines on improving assistance to people with hidden disabilities
21 November, 2017
Read all News
Passengers with hidden disabilities
8 December, 2016
Holiday travel tips
7 December, 2016
'Saturday Night' at 30,000ft
24 August, 2016
Read All Blogs