Airline staff are not expected to assist passengers with activities such as
eating, drinking, taking medication or using the toilet facilities. If you require assistance of
this kind you may need to travel with a carer.
Airlines are responsible for communicating essential information about a flight in accessible
If you require a personal or an alternative type of safety briefing it is important that you
notify the airline in advance so that this can be arranged.
Airlines may make use of audio and visual materials such as safety cards and signs to
communicate i.e. illumination of the seatbelt sign for landing and cabin crew checking the
Airlines are also obliged to provide assistance to and from the toilet and most will have
onboard wheelchairs on each of their aircraft.
It is important to discuss your onboard needs with the airline before you travel so that they
can tell you about the facilities that are available and how their staff can help you.
You may also need to ask the airline to be seated as close to the toilet as possible.
RT @ATOLprotected: Whether it's on paper or online, always keep your #ATOL certificate handy when holidaying abroad. #Travel https://t.co/V…
an hour ago
Want to complain about a flight? Find out how alternative dispute resolution services can help you > https://t.co/JkMBfy5ck3 #airpassengers
9 days ago
Experienced a flight delay? Information about your rights during disruption is available at> https://t.co/A9vK7HGKkp #airpassengers
16 days ago
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