• UK Civil Aviation Authority launched largest peacetime repatriation plan 'Operation Matterhorn' on 23 September 2019 to bring 150,000 people back to the UK
  • Around 150 aircraft have been used as part of the Matterhorn fleet
  • Yesterday, 26 flights operated to bring back around 4,600 passengers
  • Over 136,000 flown back to UK in the first twelve days of the operation
  • About 94 per cent of people have flown back on the original days of their cancelled Thomas Cook flight
  • 22 flights are scheduled to operate today, 5 October, returning another 3,994 people
  • Operation Matterhorn continues until Sunday 6 October with around 745 flights now planned in total.
  • ATOL protected customers who will still be abroad once our flying programme has finished that haven't yet heard from the ATOL team should contact our call centre by Friday 11 October

Richard Moriarty, Chief Executive at the UK Civil Aviation Authority, said: “Today is the penultimate day of our two-week flying programme. This weekend, we will be supporting the final 10,000 Thomas Cook customers that are currently abroad.

“The UK Civil Aviation Authority is also announcing that our service that books flights on scheduled airlines for ATOL protected passengers after the repatriation programme, which finishes on Sunday, will close on Friday 11 October. Our team have tried to contact all ATOL protected customers who will still be abroad when our flying programme finishes to confirm new flight arrangements. If you are concerned about your arrangements, or haven't heard from the team, please contact our call centre as we may not have your most up-to-date contact information.”

The CAA estimates that we have up to 10,000 people to bring back to the UK over the final two days of the flying programme. This figure is based on Thomas Cook booking data. We can confirm that in the first week of the operation, we brought 104,572 passengers back to the UK on 497 flights. Final passenger figures for the whole operation will not be known until the flying programme has finished.  

Thomas Cook customers are reminded to check the dedicated website for further information - thomascook.caa.co.uk.


Flying programme information:


Statistics       Day 12 - 04/10/19      Totals to date
Flights completed               26            657
Passengers returned to the UK             4,587          136,724




The number of passengers reported is based on Thomas Cook booking data. It is likely that some passengers booked on these flights will choose to make alternative arrangements and therefore not fly, thus reducing the actual number of people who travel on our aircraft.