Advice to Consumers
Booked through a Travel Agent
If you booked your ticket through a Travel Agent, you should speak to your agent in the first instance.
Booked thorough another airline or code share partner
A number of airlines offer flights with Jet Airways as a code chare partner. If you hold a ticket for travel with Jet Airways, but purchased that ticket through another airline you should contact them to see what alternative arrangements they have made.
Booked with an ATOL holder (Package Trip)
If you have booked flights or a holiday that includes flights with a travel firm that holds an ATOL (Air Travel Organiser's Licence) and received confirmation that you are ATOL protected, the travel firm is responsible for your flight arrangements and must either make alternative flights available for you so that your trip can continue or provide a full refund. If you are abroad, the ATOL holder should make alternative arrangements to bring you home at the end of your trip. Contact the ATOL travel firm for more information.
If you booked directly with Jet Airways and paid by credit card you may be protected under Section 75 of the Consumer Credit Act 1974 and should contact your card issuer for further information. Similarly, if you paid by debit or charge card you should contact your card issuer for advice as you may be able to make a claim under their charge back rules.
Negative response letter
Passengers who booked directly with the company via either a credit, charge or debit card may alternatively be able to make a claim against their card provider. Some card providers will ask for a negative response letter confirming the position. Passengers may also be able to make a claim against their travel insurer.