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Guidance on the process for complaints relating to CAA staff or services and other complaint functions within the CAA.
It has no enforcement function, but the team may be able to signpost you to further resources to assist you with any complaints related to health matters and travelling.
Last updated: 15 April 2026
These relate to:
- (i) the failure of the East Coast Mainline franchise;
- (ii) the collapse of Railtrack; and
- (iii) the collapse of Carillion.
3.1 East Coast Franchise
Overview
National Express was awarded the contract to operate the East Coast franchise
through its special purpose vehicle National Express East Coast.
Last updated: 03 November 2021
Special VFR Flight 11
8A.
Last updated: 01 September 2025
(2) Information
(a) The Authorities will provide each other with information and assistance regarding
maintenance or modifications of aircraft performed under this TA-M and circulate the
publications they respectively develop to:
(i) Inform the public of the terms of this TA-M, its appendices and any amendment
thereto; and
(ii) Outline the regulatory requirements and special conditions necessary for the
maintenance organisations and personnel thereof to perform work under this TA-
M.
4.
Last updated: 14 February 2024
The CAA
Panel should stipulate what those special circumstances are.
Last updated: 19 September 2017
Details of this assistance will
be documented in a Management Plan.
Last updated: 18 July 2023
Discussions
should take place prior to the event with external emergency services and
relevant safety action groups, and communication channels established with
them for the duration of the event, so as to facilitate their rapid assistance in the
case of an emergency.
2.41 Adequate first aid and fire-fighting equipment should be available on site to deal
immediately with minor incidents.
2.42 EOs and FDs are particularly reminded that a large balloon event or any event
where a significant number of spectators are expected, requires effective control
with specific assistance from the SO and a landowner relations officer (if
applicable).
Last updated: 30 April 2026
Provide assistance as requested.
Last updated: 01 August 2002
Where take-off and/or approach with the possibility of forced landing on water is
planned, special operational provisions should be incorporated.
Last updated: 27 June 2023
