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However, we all remain fully operational and available either via e-mail or telephone for assistance to
you during these very challenging times.
Last updated: 29 May 2020
Special VFR Flight 10
8A.
Last updated: 11 February 2022
Handling procedures should include:
(a) special categories of passengers, including children/infants,
persons with reduced mobility, inadmissible passengers,
deportees and persons in custody;
(b) permissible size and weight of hand baggage;
(c) loading and securing of items in the aircraft;
(d) positioning of ground equipment;
(e) operation of aircraft doors;
(f) safety on the aerodrome/operating site, including fire prevention
and safety in blast and suction areas;
(g) start-up, ramp departure and arrival procedures;
(h) servicing of aircraft;
(i) documents and forms for aircraft handling;
(j) special loads and classification of load compartments; and
(k) multiple occupancy of aircraft seats.
Last updated: 16 February 2024
In terms of disabled
people and those with reduced mobility (PRMs) often the quality of assistance can depend
on good upfront information about people’s needs.
Last updated: 14 October 2021
In particular, looking to mitigate this could be
considered industry specific special treatment.
Last updated: 01 June 2014
have flown in the last 12 months
All those with a disability who have flown in the last 12 months
All those who agree that the enjoy travelling by air
All those who disagree that they enjoy travelling by air
2
84%
4%
Overall passenger satisfaction
55%
19%
Satisfied with overall
travel experience
Enjoys travelling by air
% Satisfied % Agree
3
Satisfaction as a passenger
The airport
experience
The in-flight
experience
The post-flight
experience (UK
airport)
Ease of
finding your
way
around the
airport
86%
Check-in
and bag
drop
Shops, restaurants
and services
provided
Waiting at
the
boarding
gate
Journey
between the
boarding gate
and the plane
Boarding
the plane
82%
75%
77%
84%
79% 79%
74%
81%
78%
63%
The onboard
and in-flight
experience Any transfers
or
connections
Passport
control /
immigration
Baggage
collection
Handling of
any
complaints
made to the
airport or
airline
Overall
satisfaction
84%
4
The
assistance
Last updated: 04 May 2020
‘a FISO may seek assistance….’
Last updated: 02 July 2026
‘a FISO may seek assistance ….’ but
would not if they did not need it.
Last updated: 10 February 2022
(MAYDAY): A condition of being threatened by serious or imminent danger and
of requiring immediate assistance.
2.
Last updated: 22 July 2026
Technical assistance is available from the AFPEx Helpdesk.
Last updated: 01 January 2013
