Search results
813
results
(showing
441
to
449
of
813)
However, we all remain fully operational and available either via e-mail or telephone for assistance to
you during these very challenging times.
Last updated: 29 May 2020
Special VFR Flight 10
8A.
Last updated: 11 February 2022
Handling procedures should include:
(a) special categories of passengers, including children/infants,
persons with reduced mobility, inadmissible passengers,
deportees and persons in custody;
(b) permissible size and weight of hand baggage;
(c) loading and securing of items in the aircraft;
(d) positioning of ground equipment;
(e) operation of aircraft doors;
(f) safety on the aerodrome/operating site, including fire prevention
and safety in blast and suction areas;
(g) start-up, ramp departure and arrival procedures;
(h) servicing of aircraft;
(i) documents and forms for aircraft handling;
(j) special loads and classification of load compartments; and
(k) multiple occupancy of aircraft seats.
Last updated: 16 February 2024
In particular, looking to mitigate this could be
considered industry specific special treatment.
Last updated: 01 June 2014
have flown in the last 12 months
All those with a disability who have flown in the last 12 months
All those who agree that the enjoy travelling by air
All those who disagree that they enjoy travelling by air
2
84%
4%
Overall passenger satisfaction
55%
19%
Satisfied with overall
travel experience
Enjoys travelling by air
% Satisfied % Agree
3
Satisfaction as a passenger
The airport
experience
The in-flight
experience
The post-flight
experience (UK
airport)
Ease of
finding your
way
around the
airport
86%
Check-in
and bag
drop
Shops, restaurants
and services
provided
Waiting at
the
boarding
gate
Journey
between the
boarding gate
and the plane
Boarding
the plane
82%
75%
77%
84%
79% 79%
74%
81%
78%
63%
The onboard
and in-flight
experience Any transfers
or
connections
Passport
control /
immigration
Baggage
collection
Handling of
any
complaints
made to the
airport or
airline
Overall
satisfaction
84%
4
The
assistance
Last updated: 04 May 2020
‘a FISO may seek assistance ….’ but
would not if they did not need it.
Last updated: 10 February 2022
Guidance on the process for complaints relating to CAA staff or services and other complaint functions within the CAA.
It has no enforcement function, but the team may be able to signpost you to further resources to assist you with any complaints related to health matters and travelling.
Last updated: 15 April 2026
‘a FISO may seek assistance….’
Last updated: 21 April 2026
(MAYDAY): A condition of being threatened by serious or
imminent danger and of requiring immediate assistance.
2.
Last updated: 19 December 2024
