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Special
Assistance charges are levied on each of an Operator's departing passengers.
Last updated: 14 July 2022
Aircraft operators are required to carry up to two pieces of
mobility equipment per PRM, subject to advance warning of 48 hours and to possible
limitations of space on board the aircraft, and subject to the application of relevant legislation
concerning dangerous goods.
1.6 Articles 7, 8 and 9 of the PRM Regulation establish that it is the airport operator which has the
responsibility for providing assistance to ensure that any electric mobility aid belonging to a
PRM is safe for carriage.
Last updated: 23 March 2012
The Attention All Users Page will
address ILS PRM, LDA PRM, RNAV PRM, or GLS
PRM approaches as applicable.
Last updated: 17 November 2021
Passenger experience and fairness
Aer Lingus welcomes the CAA’s focus on fairness and inclusivity within the passenger experience,
including support for passengers with reduced mobility and those requiring additional assistance.
Last updated: 05 June 2026
For example, a passenger with reduced mobility may be required
CAP 1420 Chapter 4: Optimising performance
June 2016 Page 19
to wait at a gate because an airline has not informed the airport in time
that they need assistance.
Last updated: 22 June 2016
A58 The scope of ground handling services and activities in Chapter 11 is listed
below:
a) passenger handling, including passengers with reduced mobility,
covering the safety of passengers during ground transportation, boarding
and disembarkation;
OFFICIAL - Public.
Last updated: 27 October 2025
Base: All those who have a disability and find accessing/using airports difficult and/or find flying
difficult (n=536)
33%
28%
18% 19%
3%
I’m fully aware of the
special assistance that
is available and how it
applies to me
I’m aware that special
assistance is available,
but not in detail
I’ve heard that special
assistance is available
but know nothing
about it
I was not aware
special assistance was
available when
travelling by air
Don't know
Awareness of special assistance when travelling by air
All those who have a disability and find accessing/using airports difficult and/or find flying difficult
NET: Aware
78%
Four in five of those disabled passengers
who find accessing/using airports and/or
flying difficult have some level of awareness
of special assistance when travelling by air
(78 per cent).
Last updated: 21 December 2018
The final report was shared with Glasgow Prestwick Airport on 4 July 2026.
2 Special Assistance - Glasgow Prestwick Airport
https://www.glasgowprestwick.com/at-the-airport/special-assistance/
4
OFFICIAL - Public.
Last updated: 04 August 2026
We ask the CAA to reach the conclusion that its own analysis implies.
5.4 The proposed MTI incentive on PRM satisfaction is duplicative and should not
proceed
The CAA proposes to apply a financial incentive within the MTI scheme to HAL's PRM assistance
satisfaction measure.
Last updated: 05 June 2026
Which of the following organisations, if any, do you believe you would need to inform to ensure
that the special assistance you require is received?
Last updated: 04 May 2020
