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This contributes to the following OBR measures; cleanliness, wayfinding,
overall satisfaction, customer effort (ease), enjoy my time at the airport, airport that
meets my needs, helpfulness/attitude of airport staff, immigration queue times and
passengers with reduced mobility – overall satisfaction..
3.9.6 We provide a more detailed item by item summary of the objectives and benefits
delivered by each Category in the Efficient Airport Programme in the H7 Efficient
Airport Programme Appendix included as part of this submission.
Last updated: 11 April 2022
This will
assist in accelerating demand for essential and non-essential air travel impacted by COVID-19.
Last updated: 18 October 2021
The provisions of this Regulation shall apply to disabled persons and persons with reduced mobility,
using or intending to use commercial passenger air services on departure from, on transit through, or
on arrival at an airport, when the airport is situated in the [United Kingdom]1
Last updated: 29 October 2021
Frontier Economics
observe that airport operating cost elasticities (for a mix of fixed and variable costs) normally lie in the range 0.5 to
0.7, thus as assumption of 0.4 for a 50% variable cost does not appear unreasonable.5
Concerning operational costs, we have also noted a potential overlap between the cost associated with provision of
services for passengers with reduced mobility (PRM) and passengers requiring support (PRS).
Last updated: 30 June 2022
As such charges for services such as Fixed Electrical Ground Power
(FEGP), stand entry guidance systems (SEGS) and air provided to aircraft may
also be covered.
2.8 The CAA considers that the following fall outside the definition of airport
charges for the purposes of the ACD: charges levied by reference to, or for the
supply of -
• Ground-handling services in general, as defined by the Annex to the
Ground-handling Directive, Council Directive 96/67/EC, including per bag
charges for the use of airport baggage processing systems
• Services for passengers with reduced mobility and/or disability
• Air navigation services where provided directly by the airport
2.9 In the CAA’s view, where any of these charges noted in paragraph 2.5 are
bundled in with other airport charges, the airport may note that this is the case.
Last updated: 11 April 2022
The fee
is not payable for passengers with reduced mobility regardless of the outcome of
their ADR case.
Last updated: 10 February 2026
It also outlines the procedure to follow when handling passengers with reduced
mobility or unaccompanied minors.
Last updated: 06 May 2016
These measures include high level indicators (such as overall
satisfaction and feeling safe and secure) and more specific aspects of
service quality (such as baggage performance, punctuality, immigration
queues and services to passengers with reduced mobility (“PRMs”)) that
are provided in conjunction with parties other than HAL.
3.8 We proposed targets for most of the measures, but not for seven of the
measures subject to reputational incentives (either because sufficient data was
not available or in three cases because the targets reflected airline/ground
handler performance or wider public policy issues).
Last updated: 08 March 2023
Special
Assistance charges are levied on each of an Operator's departing passengers.
Last updated: 14 July 2022
Which of the following organisations, if any, do you believe you would need to inform to ensure
that the special assistance you require is received?
Last updated: 04 May 2020
