We use necessary cookies to make our website work. We'd also like to use optional cookies to understand how you use it, and to help us improve it.
UK Civil Aviation Regulations
These are published by the CAA on our UK Regulations pages. EU Regulations and EASA Access Guides published by EASA no longer apply in the UK. Our website and publications are being reviewed to update all references. Any references to EU law and EASA Access guides should be disregarded and where applicable the equivalent UK versions referred to instead.
Choose a service to log in to:
Access our online services
Advice on who to contact and when to involve us
The process for making a complaint against an airline or airport
Useful tips, advice and a template letter to help you claim reimbursement or compensation from your airline after a flight delay
Information on CAA-approved ADR
If you are not satisfied with the response from your airline or airport
The CAA is the enforcement body for some of the consumer law that applies to air travel
What to do in case of emergency
Please enter your comments below, or use our usual service contacts if a specific matter requires an answer.
Fields marked with an asterisk (*) are required.