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References to EU regulation or EU websites in our guidance will not be an accurate description of your obligations or rights under UK law.
CAA's Online Portal which provides access to our online services
Advice on who to contact and when to involve us
The process for making a complaint against an airline or airport
Useful tips, advice and a template letter to help you claim reimbursement or compensation from your airline after a flight delay
Information on CAA-approved ADR
If you are not satisfied with the response from your airline or airport
The CAA is the enforcement body for some of the consumer law that applies to air travel
What to do in case of emergency
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