Under EU law, airlines may have to provide compensation if your short-haul flight covering under 1,500km arrives at its destination more than three hours late.
However, these rules only apply to certain flights to, from or within the EU.
You can claim compensation if the delay was the fault of the airline.
For instance, you can probably claim if the delay was caused by poor aircraft maintenance or flight crew being unavailable.
However, delays caused by things like extreme weather, air traffic control or airport employee strikes, situations where the entire airport was closed or other ‘extraordinary circumstances’ are not eligible for compensation.
Even if you are not eligible for compensation, your airline may still have to provide you with food, drinks and accommodation during any delay.
If the cause of your delay gives you grounds for compensation, you can claim a lump sum depending on the length of the delay.
The delay length is calculated using the time the flight arrives at its destination (this is based on the time at which at least one door of the aircraft is opened) — not the departure time.
If you think you have a right to compensation, you will need to lodge a claim with your airline. If they agree you should receive compensation, they will pay you.
It’s best to contact your airline or check its website to find out how to apply for compensation. Many airlines will ask you to fill in a form, which is usually the fastest way to claim.
If there’s no standard claim form, send the airline a letter. Our standard letter is a good template to help you claim compensation. You can also use it for emails.
Learn more about how to claim compensation for a delayed flight.
If you’re currently waiting for a delayed flight, learn more about your rights and what to do during the delay.
RT @UK_CAA: Advice on your rights for lost, delayed and damaged baggage is available here> https://t.co/9YuETOVbEl #airpassengers https://t…
3 months ago
You can find out more about your rights if your flight is delayed or cancelled at: https://t.co/bLpzWqOeVQ #airpassengers
3 months ago
Our statement on the BA flight disruption this weekend is available here https://t.co/J7swsYnzcH #airpassengers
3 months ago
Read all @UK_CAA
CAA statement on the disruption affecting British Airways flights
28 May, 2017
UK families need a holiday ‘buffer budget’ of £536.80 to cover unexpected costs
12 April, 2017
Travel company failures provides timely reminder to check for protection
17 March, 2017
Read all News
Passengers with hidden disabilities
8 December, 2016
Holiday travel tips
7 December, 2016
'Saturday Night' at 30,000ft
24 August, 2016
Read All Blogs