Resolving travel problems

Your rights as a passenger and how we can help

Delays and cancellations

Your rights and how to make a claim

Rules relating to luggage and what you can claim for

Guidance for specific types of travel service providers

Advice on who to contact and when to involve us

99% of Thomas Cook claims now settled 18 April, 2020

Further advice to UK consumers impacted by Flybe entering administration 5 March, 2020

Advice to UK consumers following Flybe entering administration 4 March, 2020

Why aviation helps give the UN’s International Day of Persons with Disabilities a true global dimension 3 December, 2018

Planning your next holiday abroad? 10 April, 2018

Passengers with hidden disabilities 8 December, 2016