Resolving travel problems

Your rights as a passenger and how we can help

Delays and cancellations

Your rights and how to make a claim

Rules relating to luggage and what you can claim for

Guidance for specific types of travel service providers

Advice on who to contact and when to involve us

UK Civil Aviation Authority update on Thomas Cook refunds programme 5 December, 2019

UK Civil Aviation Authority looks to widen scope for assistance dogs on flights 29 October, 2019

ATOL announces completion of renewals process following deadline extension 28 October, 2019

Why aviation helps give the UN’s International Day of Persons with Disabilities a true global dimension 3 December, 2018

Planning your next holiday abroad? 10 April, 2018

Passengers with hidden disabilities 8 December, 2016