Resolving travel problems

Your rights and how to make a claim

Rules relating to luggage and what you can claim for

Guidance for specific types of travel service providers

Advice on who to contact and when to involve us

Passengers

Update on Thomas Cook claims 8 January, 2020

Thomas Cook ATOL claims update 23 December, 2019

UK Civil Aviation Authority update on Thomas Cook refunds programme 5 December, 2019

Why aviation helps give the UN’s International Day of Persons with Disabilities a true global dimension 3 December, 2018

Planning your next holiday abroad? 10 April, 2018

Passengers with hidden disabilities 8 December, 2016