Resolving travel problems

Your rights as a passenger and how we can help

Delays and cancellations

Your rights and how to make a claim

Rules relating to luggage and what you can claim for

Guidance for specific types of travel service providers

Advice on who to contact and when to involve us

ATOL advises travellers purchasing mystery travel deals to be aware of financial protection in place 14 August, 2019

Check then Disconnect 31 July, 2019

UK Civil Aviation Authority reports on disabled access at UK airports 11 July, 2019

Why aviation helps give the UN’s International Day of Persons with Disabilities a true global dimension 3 December, 2018

Planning your next holiday abroad? 10 April, 2018

Passengers with hidden disabilities 8 December, 2016