Resolving travel problems

Your rights as a passenger and how we can help

Delays and cancellations

Your rights and how to make a claim

Rules relating to luggage and what you can claim for

Guidance for specific types of travel service providers

Advice on who to contact and when to involve us

ATOL announces extension of protection for refund credit notes 23 October, 2020

UK Civil Aviation Authority Statement: ATOL Renewals 6 October, 2020

Singapore and the United Kingdom commence trials to improve public health safety for air crew 6 July, 2020

International Day of Persons with Disabilities 1 December, 2020

Why aviation helps give the UN’s International Day of Persons with Disabilities a true global dimension 3 December, 2018

Planning your next holiday abroad? 10 April, 2018