Resolving travel problems

Your rights as a passenger and how we can help

Delays and cancellations

Your rights and how to make a claim

Rules relating to luggage and what you can claim for

Guidance for specific types of travel service providers

Advice on who to contact and when to involve us

Singapore and the United Kingdom commence trials to improve public health safety for air crew 6 July, 2020

99% of Thomas Cook claims now settled 18 April, 2020

Further advice to UK consumers impacted by Flybe entering administration 5 March, 2020

Why aviation helps give the UN’s International Day of Persons with Disabilities a true global dimension 3 December, 2018

Planning your next holiday abroad? 10 April, 2018

Passengers with hidden disabilities 8 December, 2016