All consumers who book an ATOL licensable product must be supplied with an ATOL Certificate.
An ATOL Certificate is a consumer’s proof that the trip or flight is protected by ATOL. It tells them what protection they have and what to do if the ATOL holder or supplier fails.
There are three different versions of the ATOL Certificate depending upon whether it is a Package (Single-contract or Multi-contract) or Flight-Only. Each must be issued in the form and content published in the Official Record Series 3.
An ATOL Certificate must be issued immediately to the consumer upon taking any payment either by the ATOL holder or its authorised agent. ATOL holders need to ensure that their agents have the ability to issue an ATOL Certificate if they cannot create one using the ATOL holders own booking systems.
The CAA has published industry Guidance on Completion and Supply of an ATOL Certificate.
There are form field PDF versions of the ATOL Certificate available, designed to enable you to in fill relevant passenger and booking details. Please email your ATOL name and number to ATOLOnline@caa.co.uk to request this version at no additional cost.
The CAA has published some of the Frequently Asked Questions, that have been asked in the first six months of the introduction of the ATOL Certificate. In addition, the guide published prior to the ATOL Certificate’s introduction is still available The ATOL Certificate is coming - Are you ready? this summarises the key points of the ATOL Certificate.
If you have any queries please email us at ATOLOnline@caa.co.uk
Please ensure that you include your company name and ATOL number and if you do not currently hold an ATOL, then the name of your travel agency.