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UK – EU Transition, and UK Civil Aviation Regulations

To access current UK civil aviation regulations, including AMC and GM, CAA regulatory documents, please use this link to UK Regulation. Please note, if you use information and guidance under the Headings below, the references to EU regulations or EU websites in our guidance will not be an accurate information or description of your obligations under UK law. These pages are undergoing reviews and updates.

Uni-Travel Ltd - ATOL 4660 has ceased trading as an ATOL holder on 15th December 2021.

The company based in Lancashire traded under the names Farm Tours, Ranch Rider, The Independent Traveller and Uni-Travel; and traded through the websites www.itiscanada.co.uk, www.itissouthafrica.co.uk, www.ranchrider.com, www.unitravel.co.uk. 

The following information is for ATOL protected bookings. ATOL protected consumers are those that booked:

An ATOL protected flight inclusive package

Your ATOL Certificate will say either 'Package Single Contract' or 'Package Multi-Contract' in the bottom right-hand corner.  Uni-Travel Ltd's ATOL number 4660 will also be shown in the box to the left of this.    

 An ATOL protected Flight-Only booking

Only a small number of the flights sold by Uni-Travel Ltd were ATOL protected, and these were typically for flights secured with just a deposit (rather than payment of the full cost of the flight). 

The best way to determine if your flight was ATOL protected is to check your paperwork.   If you booked an ATOL protected flight you should have an ATOL Certificate which says 'Flight-Only' in the bottom right hand corner.  Uni-Travel Ltd's ATOL number 4660 will also be shown in the box to the left of this.

ATOL Package bookings with Uni-Travel Ltd

If you booked a flight inclusive package with Uni-Travel your booking will not take place and you should make a claim (depending on your original method of payment), your claim will either be with ATOL or your credit card provider.

If you paid for your original trip by credit card, you should claim the credit card payments from your credit card provider, and all other methods of payment should be claimed from ATOL.

ATOL protected bookings that were cancelled due to Covid-19

If your ATOL booking was cancelled on or after 10th March 2020 due to Covid-19 and Uni-Travel Ltd issued to you an ATOL Covid-19 Voucher - they may have called it a 'Refund Credit Note' or provided you with written confirmation that you are owed a refund, you may make a claim (subject to how you originally paid).

If you paid for your original trip by credit card, you should claim the credit card payments from your credit card provider, and all other methods of payment should be claimed from ATOL.

Please note that we can only accept claims for cancelled ATOL bookings.   Unfortunately, this means that if you booked an unprotected flight (see above 'An ATOL protected Flight-Only booking') you cannot make an ATOL claim and need to speak to the airline.

Flight-Only bookings made directly with Uni-Travel Ltd

If you have a flight ticket, your flight should be valid, and you should still be able to travel.

The best way to check is to contact the airline.  If the airline advises you that a ticket has not been issued or is not valid, ask them to confirm this in writing, you will need this confirmation to make a claim. 

You can only claim a refund under the ATOL scheme (depending on your original method of payment) if your ATOL protected flight is not valid or you have not received a ticket.  

If you paid for your original trip by credit card, you should claim the credit card payments from your credit card provider, and all other methods of payment should be claimed from ATOL.

Bookings not protected by the ATOL Scheme

Uni-Travel Ltd also sold the following types of non- ATOL protected bookings.   If you booked one of the following you cannot make a claim under the ATOL scheme but may find the following information helpful. 

Retail bookings on behalf of other ATOL holders. You should contact the ATOL holder stated on your ATOL Certificate as the protector of your trip.  

Accommodation Only and Non-flight Packages.  Bookings which do not include a flight element are not covered by the ATOL scheme and you should contact www.abta.com

Flights sold under Uni-Travel Ltd’s IATA licence and as agent for the airline operating the flight. Unprotected flights were typically those where full payment was made at the time of booking and a ticket was issued straightaway. These flights are not ATOL protected, and you should contact the airline.

 Claim Documents

ATOL claim form

Letter for credit card issuer

When completing the ATOL claim form:

  • Enter 00:00 if you do not know your flight times
  • Use your original date of booking
  • Use your most recent ATOL Certificate Number (Booking Reference)

 Time limit for making a claim to ATOL is 14th December 2022.

 The UK CAA has the power to prosecute offences related to its statutory functions. Person(s) who make fraudulent ATOL claims, following the failure of an ATOL holder, may be prosecuted by the UK CAA for offences under section 1 of the Fraud Act 2006. The maximum sentence for this offence is 10 years' imprisonment.

 

 

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