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UK Civil Aviation Regulations

These are published by the CAA on our UK Regulations pages. EU Regulations and EASA Access Guides published by EASA no longer apply in the UK. Our website and publications are being reviewed to update all references. Any references to EU law and EASA Access guides should be disregarded and where applicable the equivalent UK versions referred to instead.

ATOL claim queries

If you have a query about your ATOL claim and have been unable to contact our claims agency processing your claim, please log in to your claims portal account.


If you wish to make a complaint to the CAA about our staff or the service you received following the failure of an ATOL holder, you will find information about the complaints policy and how to complain in the links below: