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UK – EU Transition, and UK Civil Aviation Regulations

To access current UK civil aviation regulations, including AMC and GM, CAA regulatory documents, please use this link to UK Regulation. Please note, if you use information and guidance under the Headings, the references to EU regulations or EU websites in our guidance will not be an accurate information or description of your obligations under UK law. These pages are undergoing reviews and updates.

Onecall Travels Ltd - ATOL 11146 has ceased trading as an ATOL holder on 26th July 2022.

The company based in London traded under the name Onecall Travels Ltd and websites www.onecalltravels.co.uk and www.onecalltravels.com

The following information is for ATOL protected bookings. ATOL protected consumers are those that booked:

An ATOL protected flight inclusive package protected by Onecall Travels Ltd.

Your ATOL Certificate will say either 'Package Single Contract' or 'Package Multi-Contract' in the bottom right-hand corner.  Onecall Travels Ltd ATOL number 11146 will also be shown in the box to the left of this.    

Package bookings made directly with Onecall Travels Ltd

You can make a claim for a refund for the amount you paid to Onecall Travels Ltd for your ATOL Protected package.  Package bookings including those that were cancelled and rebooked with a new booking reference.

If you had an ATOL protected package booking or your original ATOL booking was cancelled due to Covid-19 and subsequently re booked with a new date of travel and a new booking reference, you may make an ATOL claim.

When making an ATOL claim, you will be required to use the original date of booking, and the most recent booking reference issued to you, and your future travel date. We understand revisions may have been made to your booking, and as part of the claims process, we will request all documentation and evidence of payments you made to Onecall Travels Ltd. You do not need to submit this documentation when completing your claim form, we will request documentation as part of the claims process.

When completing your ATOL Claim form, for a booking which was cancelled and rebooked and your original payments were transferred to your most recent booking, you will be required to enter all the payments made for all bookings into the transaction table of the claim form.  If any refunds or partial refunds were issued, you are required to enter these amounts into the deductions/refunds box of the transaction table section of the claim form.

Claim Documents

ATOL claim form

When completing the ATOL claim form:

When submitting your claim, you will be required to input the lead passengers’ initials as part of the booking reference for your claim to be accepted.  For example, RW_HAJJ_15_05_2022 and include all underscores.

  • Enter 00:00 if you do not know or do not have your flight times
  • Use your original date of booking if the booking was previously cancelled
  • Payment transactions dates cannot precede date of booking
  • Use your most recent ATOL Certificate Number prefixed with your lead passenger initials (e.g., RW_HAJJ_15_05_2022)

Time limit for making a claim to ATOL by 25th July 2023.

The UK CAA has the power to prosecute offences related to its statutory functions. Person(s) who make fraudulent ATOL claims, following the failure of an ATOL holder, may be prosecuted by the UK CAA for offences under section 1 of the Fraud Act 2006. The maximum sentence for this offence is 10 years’ imprisonment.

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