What to do if your claim is rejected
Investigate and challenge a rejected claim.
If you have had a claim for compensation or reimbursement rejected by an airline, don’t give up. There are other avenues for you to take forward your claim and help you receive what EU law entitles you to.
Are you sure your claim is valid?
Pursuing a claim takes time and effort, so it’s a good idea to revisit your rights and make sure you believe your claim is valid. In particular, check the rules on extraordinary circumstances.
Learn about your rights when flights are disrupted
How to escalate your complaint
Some airlines and airports are members of alternative dispute resolution bodies (ADR). Some of these bodies have been approved by us for providing a high standard of dispute resolution for consumer disputes stemming from a contract for aviation services; others will have been approved by other EU Member States.
If the airline that has rejected your claim is not a member of an ADR scheme, and you are satisfied that you have a valid claim then the CAA can help to argue your case.
Your other options
If the ADR body or CAA cannot help with your claim, or you wish to pursue a different course of action, you could take your airline to court.