If you have had
a claim for compensation or reimbursement rejected by an airline, don’t give
up. There are other avenues for you to take forward your claim and help you
receive what EU law entitles you to.
Pursuing a claim
takes time and effort, so it’s a good idea to revisit your rights and make sure
you believe your claim is valid. In particular, check the
rules on extraordinary circumstances.
about your rights when flights are disrupted
and airports are members of alternative
dispute resolution bodies (ADR). Some of these bodies have been approved by
us for providing a high standard of dispute resolution for consumer disputes
stemming from a contract for aviation services; others will have been approved by other EU Member States.
If the airline
that has rejected your claim is not a member of an ADR scheme, and you are
satisfied that you have a valid claim then
the CAA can
help to argue your
If the ADR body
or CAA cannot help with your claim, or you wish to pursue a different course of
action, you could take your airline to court.
about taking your complaint to court
Read all @UK_CAA
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