If you use an electric mobility aid such as an electric wheelchair or scooter, you will need to
give the airline some information in advance about the equipment, including its make and model.
This is to ensure that it is loaded and stowed safely during the flight and is not a fire risk.
Check before you book if the airline has restrictions relating to equipment - these can vary
depending on who you fly with.
Before travelling you should:
This will help if there are any issues with loading your equipment into the hold.
You make carry up to two mobility items free of charge. This applies generally for your trip
rather than just the flight, so if there is something specific that you will need at your
destination the airline should accept it as one of the two pieces of mobility equipment (provided
that it is a reasonable request).
You can travel with medical equipment and supplies provided that the amounts are reasonable.
Airlines are liable for any damage to mobility equipment. However, the amount of compensation
may be limited to around £1,300 so you may want to take out extra insurance.
If your equipment is damaged, the airport is responsible for providing a temporary alternative
while yours is repaired or replaced, but this does not have to be on a like for like basis.
RT @ATOLprotected: Whether it's on paper or online, always keep your #ATOL certificate handy when holidaying abroad. #Travel https://t.co/V…
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Want to complain about a flight? Find out how alternative dispute resolution services can help you > https://t.co/JkMBfy5ck3 #airpassengers
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Experienced a flight delay? Information about your rights during disruption is available at> https://t.co/A9vK7HGKkp #airpassengers
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