• General enquiries and feedback

    We are happy to answer any enquiries, although you may wish to search our website first for the answer.  

    Please see our guidance on how to make an enquiry which explains the different options that are available.

    If your enquiry relates to the recent ATOL failure of Thomas Cook, you should visit out dedicated website (thomascook.caa.co.uk) containing information about claims, refunds and general advice for those affected.  You may also contact our designated helpline 0300 303 2800 that has been established to assist customers who were abroad and those with future bookings.

    For pilot licensing enquiries please email fclweb@caa.co.uk.

    For aircraft registration enquiries please email aircraft.reg@caa.co.uk.

    For the drone and model aircraft registration team please email drone.registration@caa.co.uk or telephone 0330 022 9930
    Monday to Friday, 8:30am to 4:30pm.

    For engineer licensing enquiries please email eldweb@caa.co.uk.

    For enquiries about licences or certificates for Air Traffic Controllers, Flight Information Service Officers and the Radio Operator's Certificate of Competence please contact ATS.licensing@caa.co.uk.

    For medical certification enquiries please email medicalweb@caa.co.uk.

    For passenger health enquiries please email ahu@caa.co.uk.

    For Aviation Security enquiries please email AviationSecurityEnquiries@avsec.caa.co.uk               

    For recruitment enquires please contact our Talent Acquisition Team talentacquisition@caa.co.uk.

    Please also see our guidance on how to make a report or complaint.

    Our address for service of legal proceedings is: Legal Department, 5th Floor, 11 Westferry Circus, London, E14 4HD.

  • Contact us

  • Civil Aviation Authority
    Aviation House
    Beehive Ringroad
    West Sussex
    RH6 0YR

    Main Switchboard: 0330 022 1500
    (This telephone number can be used for all out of hours emergencies)



    Canary Wharf, London

    E14 4HE