To ensure concerns are dealt with as efficiently as possible during the current coronavirus situation, the Air Travel Trust will accept service of legal proceedings by email until 31 July 2021 on condition that the total size of the email, including any attachments, does not exceed 50 megabytes. Electronic documents should be in PDF, Word or Excel format.
The email address for service of legal proceedings is: OGCMailbox@caa.co.uk.
No other email address should be used or will be accepted for service of legal proceedings by email.
The Air Travel Trust will continue to accept service of legal proceedings sent by post to Air Travel Trust, CAA Legal Department, Aviation House, Beehive Ring Road, Crawley, West Sussex, RH6 0YR
However, due to changing work patterns during the current coronavirus situation, where legal proceedings are served by post rather than by email, please also send copies of the relevant documents to the following email address at the same time as they are served on the Air Travel Trust by post: OGCMailbox@caa.co.uk.
You are responsible for the security of the information you are sending and therefore you must assess its sensitivity and whether email is a secure enough method of communication.