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Contact us

Contact our offices in Gatwick and London

  • Please note that while many CAA colleagues are working remotely to manage the UK-EU regulatory changes that will occur from 31 December 2020, we are closing our offices from 5pm on 24/12/2020 and reopening on 04/01/2021. If you need advice about these changes, please visit our dedicated microsite at info.caa.co.uk which will be kept up to date as and when new information is available.

    Covid-19

    Due to the Covid-19 outbreak and in line with Government guidance, our staff are working from home and our offices are closed to visitors who do not have appointments.
     
    You can help us through this unprecedented time by not communicating with us via traditional post as far as possible. Instead, please email us and do not contact us by post until further notice. If you send any documents by post rather than by email, please also send copies of the relevant documents by email at the same time.
     
    Note that all documents should be sent to us electronically. 

    Please see our guidance relating to COVID-19 for more information.

    Legal matters

  • CAA

    To ensure concerns are dealt with as efficiently as possible during the current coronavirus situation, the Civil Aviation Authority will accept service of legal proceedings by email until 31 March 2021 on condition that the total size of the email, including any attachments, does not exceed 50 megabytes. Electronic documents should be in PDF, Word or Excel format.

    Our email address for service of legal proceedings is: OGCMailbox@caa.co.uk
    No other CAA email address should be used or will be accepted for service of legal proceedings by email.

    The CAA will continue to accept service of legal proceedings sent by post to Legal Department, Aviation House, Beehive Ring Road, Crawley, West Sussex, RH6 0YR.

    However, due to changing work patterns during the current coronavirus situation, where legal proceedings are served by post rather than by email, please also send copies of the relevant documents to the following email address at the same time as they are served on the CAA by post: OGCMailbox@caa.co.uk. 

    You are responsible for the security of the information you are sending and therefore you must assess its sensitivity and whether email is a secure enough method of communication.

    Air Travel Trust (ATOL)

    To ensure concerns are dealt with as efficiently as possible during the current coronavirus situation, the Air Travel Trust will accept service of legal proceedings by email until 31 March 2021 on condition that the total size of the email, including any attachments, does not exceed 50 megabytes. Electronic documents should be in PDF, Word or Excel format.

    The email address for service of legal proceedings is: OGCMailbox@caa.co.uk.

    No other email address should be used or will be accepted for service of legal proceedings by email.

    The Air Travel Trust will continue to accept service of legal proceedings sent by post to Air Travel Trust, CAA Legal Department, Aviation House, Beehive Ring Road, Crawley, West Sussex, RH6 0YR

    However, due to changing work patterns during the current coronavirus situation, where legal proceedings are served by post rather than by email, please also send copies of the relevant documents to the following email address at the same time as they are served on the Air Travel Trust by post: OGCMailbox@caa.co.uk.

    You are responsible for the security of the information you are sending and therefore you must assess its sensitivity and whether email is a secure enough method of communication.

  • General enquiries and feedback

    We are happy to answer any enquiries, although you may wish to search our website first for the answer.  

    Please see our guidance on how to make an enquiry which explains the different options that are available.

    If your enquiry relates to the recent ATOL failure of Thomas Cook, please see the information for Thomas Cook customers and the travel trade that includes guidance about claims, refunds and general advice for those affected.  You may also contact our designated helpline 0300 303 2800 that has been established to assist customers who were abroad and those with future bookings.

    For pilot licensing enquiries please email fclweb@caa.co.uk.

    For aircraft registration enquiries please email aircraft.reg@caa.co.uk.

    For the drone and model aircraft registration team please email drone.registration@caa.co.uk or telephone 0330 022 9930
    Monday to Friday, 8:30am to 4:30pm.

    For engineer licensing enquiries please email eldweb@caa.co.uk.

    For enquiries about licences or certificates for Air Traffic Controllers, Flight Information Service Officers and the Radio Operator's Certificate of Competence please contact ATS.licensing@caa.co.uk.

    For medical certification enquiries please email medicalweb@caa.co.uk.

    For passenger health enquiries please email ahu@caa.co.uk.

    For Aviation Security enquiries please email  AviationSecurityEnquiries@avsec.caa.co.uk               

    For recruitment enquires please contact our Talent Acquisition Team talentacquisition@caa.co.uk.

    Please also see our guidance on how to make a report or complaint.

  • Contact us

  • Civil Aviation Authority
    Aviation House
    Beehive Ringroad
    Crawley
    West Sussex
    RH6 0YR

    Main Switchboard: 0330 022 1500
    (This telephone number can be used for all out of hours emergencies)

     

     

    Canary Wharf, London

    E14 4HD