Covid-19
We are receiving a large volume of enquiries relating to airline and package holiday refunds due to Covid-19.
We cannot respond to individual enquiries.
- Read our COVID-19 guidance for passengers.
Due to the Covid-19 outbreak and in line with Government guidance, our staff are working from home and our offices are closed to visitors who do not have appointments.
You can help us through this unprecedented time by not communicating with us via traditional post as far as possible. Instead, please email us and do not contact us by post until further notice. If you send any documents by post rather than by email, please also send copies of the relevant documents by email at the same time.
Note that all documents should be sent to us electronically.
See our guidance relating to COVID-19 for more information.
Legal matters
CAA
To ensure concerns are dealt with as efficiently as possible during the current coronavirus situation, the Civil Aviation Authority will accept service of legal proceedings by email until 31 January 2022 on condition that the total size of the email, including any attachments, does not exceed 50 megabytes. Electronic documents should be in PDF, Word or Excel format.
Our email address for service of legal proceedings is:
No other CAA email address should be used or will be accepted for service of legal proceedings by email.
The CAA will continue to accept service of legal proceedings sent by post to Legal Department, Aviation House, Beehive Ring Road, Crawley, West Sussex, RH6 0YR.
However, due to changing work patterns during the current coronavirus situation, where legal proceedings are served by post rather than by email, please also send copies of the relevant documents to the following email address at the same time as they are served on the CAA by post: OGCMailbox@caa.co.uk.
You are responsible for the security of the information you are sending and therefore you must assess its sensitivity and whether email is a secure enough method of communication.
Air Travel Trust (ATOL)
To ensure concerns are dealt with as efficiently as possible during the current coronavirus situation, the Air Travel Trust will accept service of legal proceedings by email until 31 January 2022 on condition that the total size of the email, including any attachments, does not exceed 50 megabytes. Electronic documents should be in PDF, Word or Excel format.
The email address for service of legal proceedings is: OGCMailbox@caa.co.uk.
No other email address should be used or will be accepted for service of legal proceedings by email.
The Air Travel Trust will continue to accept service of legal proceedings sent by post to Air Travel Trust, CAA Legal Department, Aviation House, Beehive Ring Road, Crawley, West Sussex, RH6 0YR
However, due to changing work patterns during the current coronavirus situation, where legal proceedings are served by post rather than by email, please also send copies of the relevant documents to the following email address at the same time as they are served on the Air Travel Trust by post: OGCMailbox@caa.co.uk.
You are responsible for the security of the information you are sending and therefore you must assess its sensitivity and whether email is a secure enough method of communication.
General enquiries and feedback
We are happy to answer any enquiries, although you may wish to search our website first for the answer.
If you cannot find what you are looking for contact us on enquiries@caa.co.uk.
If your enquiry relates to an ATOL failure please see our guidance for customers and the travel trade containing information about claims, refunds and general advice for those affected.
Pilot licensing enquiries: Email fclweb@caa.co.uk.
Aircraft registration enquiries: Email aircraft.reg@caa.co.uk .
Drone and model aircraft registration: Email drone.registration@caa.co.uk or telephone 0330 022 9930 (Monday to Friday 8:30am to 4:30pm).
Engineer licensing enquiries: Email eldweb@caa.co.uk.
Licences or certificates for Air Traffic Controllers, Flight Information Service Officers and the Radio Operator's Certificate of Competence: Email ATS.licensing@caa.co.uk.
Medical certification enquiries: Email medicalweb@caa.co.uk.
Passenger health enquiries: Email ahu@caa.co.uk.
Aviation Security enquiries: Email AviationSecurityEnquiries@avsec.caa.co.uk
Recruitment: Contact our Talent Acquisition Team talentacquisition@caa.co.uk
Please see our guidance on how to make an enquiry which explains the different options that are available.
Please also see our guidance on how to make a report or complaint.
Contact us
Aviation House, Gatwick
Civil Aviation Authority
Aviation House
Beehive Ringroad
Crawley
West Sussex
RH6 0YR
Main Switchboard: 0330 022 1500
(This telephone number can be used for all out of hours emergencies)
Westferry Circus, London
Canary Wharf, London E14 4HD
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