Contact us

Aircraft registration enquiries

Email aircraft.reg@caa.co.uk or telephone 0330 022 1917 

Aircraft certification or organisation approval enquiries

Email apply@caa.co.uk or telephone 0330 022 1908

Do you want to check an ATOL?

• Information for consumers on ATOL

Travel businesses

• Information for ATOL Trade

• Find more information about our role regulating security arrangements
• Email: AviationSecurityEnquiries@caa.co.uk.

• Find more information about our role in regulating spaceflight
• Email: Commercialspaceflight@caa.co.uk 

General information

Getting started with drones and model aircraft.

Drone and model aircraft registration

Email drone.registration@caa.co.uk or telephone 0330 022 9930

For general drone/RPAS enquiries

Email uavenquiries@caa.co.uk or telephone 0330 022 1908

PDRA01 Applications

Email: uavenquiries@caa.co.uk or telephone: 0330 022 1908

UK SORA Applications

Email: uksora@caa.co.uk There is no contact phone number for UK SORA. Email in the first place and we'll get in touch with you.

Always quote your CAA application reference or authorisation number when contacting us.

Aircraft Maintenance Licence examinations

• Check our information pages
• Email: aml-eexams@caa.co.uk
• or telephone 0330 022 1909

Commercial Flight Crew Licence examinations

• Check our information pages 
• Email: fcl-eexams@caa.co.uk
• or telephone 0330 022 1909

Private Flight Crew Licence examinations

• Email: pplexams@caa.co.uk
• or telephone 0330 022 1909

Report safety issues or make a complaint about CAA services

File a safety report about:

• Aircraft accident or incident
• Alleged breach of air navigation legislation (Air traffic controllers only)
• Dangerous goods accident or incident
• Potential breach of aviation law
• Mandatory Occurrence Report (MOR)
• Suspected Unapproved Parts
• Safety reporting guidance for aviation employees
• How we manage reports from the public

Make a complaint about:

• Airlines or airports
• CAA services
• Noise

Challenge a CAA decision:

• Object to a decision we have made that has affected you.

• See our introduction to requirements to get started: Commercial pilots | Private pilots
• Email medicalweb@caa.co.uk
• or telephone 0330 022 1972

Pilot licensing

• See our pilot licensing pages
• Email fclweb@caa.co.uk
• or telephone 0330 022 1972

Engineer licensing

• See our engineer licensing pages
• Email eldweb@caa.co.uk
• or telephone 0330 022 1972

Other licences or certificates

See our information for:

• Air Traffic Controllers
• Flight Information Service Officers
• Radio Operator's Certificate of Competence
• Email ATS.licensing@caa.co.uk
• or telephone 0330 022 1972

Join the CAA

• See our careers site.
• Or email our Talent Acquisition Team: hrresourcing@caa.co.uk

Information for passengers

• Delays and cancellations
• Travel company problems
• How the CAA can help
• Alternative Dispute Resolution (ADR)
• Lost, delayed or damaged baggage
• Reporting a problem with special assistance service

We aim to respond as soon as possible, but this may not always be possible.

We may need to seek specialist advice or forward your enquiry onto the most relevant area of the Civil Aviation Authority to respond to you directly. This can sometimes take up to 20 working days.

Email: enquiries@caa.co.uk

Civil Aviation Authority
Aviation House
Beehive Ringroad
Crawley
West Sussex
RH6 0YR

Main Switchboard: 0330 022 1500
(This telephone number can be used for all out of hours emergencies)

View our location on Google Maps

Civil Aviation Authority
11 Westferry Circus
Canary Wharf
London E14 4HD

The CAA accepts service of legal proceedings sent by post to Civil Aviation Authority, Legal Department, Aviation House, Beehive Ring Road, Crawley, West Sussex, RH6 0YR.

The CAA does not accept service of legal proceedings by email.

Where legal proceedings are served by post, send copies of the relevant documents to the following email address at the same time as they are served on the CAA by post, provided that the total size of the email, including any attachments, does not exceed 50 megabytes: OGCMailbox@caa.co.uk

You are responsible for the security of the information you are sending and therefore you must assess its sensitivity and whether email is a secure enough method of communication.

Air Travel Trust (ATOL)

The Air Travel Trust accepts service of legal proceedings sent by post to Air Travel Trust, CAA Legal Department, Aviation House, Beehive Ring Road, Crawley, West Sussex, RH6 0YR.

The Air Travel Trust does not accept service of legal proceedings by email.

Where legal proceedings are served by post, send copies of the relevant documents to OGCMailbox@caa.co.uk (provided that the total size of the email, including attachments, does not exceed 50 megabytes), at the same time as they are served on the Air Travel Trust by post. 

You are responsible for the security of the information you are sending and therefore you must assess its sensitivity and whether email is a secure enough method of communication.

Freedom of Information

The Freedom of Information Act 2000 (FOIA) and Environmental Information Regulations 2004 (EIRs) provide a right to request certain types held recorded information. FOIA provides a right to request all types of recorded information whilst EIRs provides a right to request information relating to the environment. If unsure of the type of information you wish to request please make a request and the most relevant legislation will be applied. 

Find more information on how to make a request here.

To make a request use the following on-line form: FOI - Freedom of Information

Data Protection Act (GDPR)

UK Data Protection Act 2018 (DPA) (alongside UK GDPR) legislation provides a right to request information held about you as an individual, as well as certain other rights as to how your personal data is processed. 

Find more information on how to make a request here.

To make a request use the following on-line form: FOI - Freedom of Information

You have a right to complain to the ICO about the CAA's processing of personal data.

You have consented to the use of your personal information to enable us to consider, investigate where necessary, and respond to your enquiry. We are committed to doing that in the most safe, efficient and proper way. You may withdraw consent at any time by emailing us at foi.requests@caa.co.uk. Depending on the nature of your enquiry, if you withdraw your consent we may still use your personal information to comply with our public function or our legal duty. A more comprehensive General Privacy Notice can be accessed further below.

Sometimes we may need to share your personal information with other organisations, such as when we need to investigate incidents with airlines or airports. In most cases we will be able to do this by removing your personal information. If the nature of the investigation means that we need to share your personal information we will obtain your consent beforehand. If you would prefer to make it known that you do not wish us to share your personal information, you can let us know straight away using the same email address.

Records of enquiries made to the CAA are retained for 5 years following a response or closure of a case or investigation, unless there are extenuating circumstances such as a legal or regulatory basis. We sometimes retain information for research or statistical purposes. If we do, we will make sure that your privacy is protected and only use it for those purposes.