The UK CAA are following the latest government advice, as published by Public Health England (PHE), regarding travellers from specified countries that have been impacted by the recent Coronavirus (COVID-19) outbreak.
Travellers from a Category 1 country/area who have arrived within the past 14 days should not attend any meetings or appointments at CAA offices. There will be no change, but please be aware that this advice may be revised at short notice.
For bookings and candidates impacted, please contact us at 0330 022 1972 for medical and flight crew licensing, or 0330 022 1909 for examinations.
latest guidance from Public Health England
The CAA provides an over-the-counter service on an appointment basis at Aviation House in addition to our application forms.
The opening hours for this appointment service are: Monday to Friday 08:30—16:30. Please read the sections below for further information.
Flight Crew and Part 66 licence holders who require a same-day service or who have an application support enquiry will need to book an appointment. Appointments can be booked up to one month in advance and, subject to availability, up to 15:00 the day before it is needed. The full terms and conditions of the new service will be supplied at the time of booking.
Appointments for this service can be made by calling:
0330 022 1922 - bookings can be made from 08:30-16:30, Monday to Friday.
Please note that if you are making an application on the basis of an ICAO licence, you will need to make an application for a Third Country Verification (application form SRG2142) and the UK CAA will need to have received the Verification before we can process your counter application.
Any pilot who holds an e-licensing portal account and is making a new e-licensing application, must ensure that all documents for the application have been correctly uploaded onto the portal in the correct sections and the application has been submitted prior to their appointment. Failure to do so will result in your appointment being cancelled and your application being pended.
Separate appointments are also available for applicants who require support, or a 'checking' service, for an application being delivered to the CAA in person. These appointments must be pre-booked using the same process as a fast-track service. As part of the 'checking' service, a Licensing Officer will perform an initial review your application to ensure that you have included all of the relevant paperwork and documentation. It is possible that you may still be asked to provide further evidence once your application has been fully assessed after submission.
These appointments can also be used for general Flight Crew or Part 66 Licensing queries. However, queries of a technical nature must be submitted in writing to email@example.com or firstname.lastname@example.org respectively.
*Selected licence applications only, please refer to above section titled 'Applications available for fast-track appointments'
**Does not apply to technical enquiries as these must be submitted in writing
The CAA is unable to answer specific Flight Crew or Part-66 licensing queries via this service; such requests should be emailed to email@example.com or firstname.lastname@example.org respectively.
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