Research undertaken or commissioned by the CAA

The below reports have been either written or commissioned by the CAA. They can be downloaded free of charge.

• CAP3148: The CAA commissioned Yonder Research to undertake an independent, in-depth research project to build an understanding of the impact of existing industry practices and consumer preferences for communications during disruption (July 2025).
• CAP1472: Consumer attitudes to journey disruption - A qualitative research report
• CAP1303: Consumer research for the UK aviation sector - final report
• CAP1304: CAA consumer research for the UK aviation sector - report of the qualitative stage
• CAP1258: Passenger experiences during flight disruption
• CAP1044: CAA passenger research: satisfaction with the airport experience: Heathrow, Gatwick and Stansted
• Open data on air travel - provision of information to the consumer and the public - MVA for CAA (2013)
• Consumer research on holiday financial protection - produced by Opinion Leader for the CAA (2012)
• Passenger choice and information use - consumer research - produced by Accent for the CAA (2011)
• Issues facing passengers during the snow disruption - produced by SHM for the CAA (2011)
• Aviation's response to major disruption (2011)
• Through airport passenger experience (2009)