References to EU regulation or EU websites in our guidance will not be an accurate description of your obligations or rights under UK law.read more
As of 23 September 2019, all future bookings and services which were to be provided by Thomas Cook are now cancelled. Some of Thomas Cook’s package bookings include flights with airlines unrelated to the Thomas Cook Group. These flights should be unaffected by Thomas Cook entering into administration, although the other elements of the package will be. Please check with the relevant airline.
All ATOL holders are required to either provide a suitable replacement for components that are no longer available or, if this is not possible, you must provide a full refund for the complete booking.
For full details of the relevant Regulations, please see the compliance and regulation guidance on the CAA website.
If you need to contact us urgently, please use the contact information that was e-mailed to your ATOL Accountable Person on 23 September 2019. Please do not provide these contact details to your customers – all consumers are being advised to contact us using our dedicated telephone number or Thomas Cook email address, details of which are available here.
For all trade enquiries, please contact MH-Trade@caa.co.uk
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