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UK’s aviation regulator publishes annual report ranking special assistance service offered by UK’s biggest airports to passengers with disabilities or reduced mobility.
At a glance: UK’s aviation regulator publishes annual report ranking special assistance service offered by UK’s biggest airports to passengers with disabilities or reduced mobility.
Last updated: 25 June 2025
Passengers are being reminded of what they are entitled to if their flight is delayed or cancelled, the importance of booking ahead if special assistance is needed and to be aware of baggage and liquid allowances.
01:48 Well, this is the airline's responsibility as well. 01:52 You'll be compensated depending on the value of any affected luggage. 01:56 If your baggage is delayed, you should be reimbursed for any essential items you need in the interim. 02:01 If you require special assistance during travel, you should let your airline know at least 48 hours prior to departing and give yourself plenty of time at the airport. 02:11 You'll find staff assistance points in the airport to help those with reduced mobility on their journeys. 02:16 If you've complained to an airline and aren't happy with the response, you can contact the appropriate Alternative Dispute Resolution service. 02:23 Or if an airline isn't signed up to an ADR service, you can escalate your complaint straight to our Passenger Advice and Complaints team. 02:31 Those are just a few key essentials to keep in mind on your next trip. 02:34 But you can find more details over on our website today.
Last updated: 23 August 2024
Your rights to assisted travel, what is covered, our role.
Your rights in the UK If you have a disability or reduced mobility, you are legally entitled to assistance, free of charge, when: Flying from a UK airport on any airline or Flying to a UK airport on a UK or EU airline Assistance is available for but not limited to: Wheelchair users and those with physical disabilities, including reduced mobility Passengers with hidden disabilities such as autism or dementia What assisted travel covers Help is available from arrival at the airport to reaching your destination, including: Moving through the departure airport Boarding and support during the flight Disembarking and flight transfers Navigating the destination airport Your rights outside the UK Similar rights apply in the EU and the US, but not all countries offer assisted travel.
Last updated: 30 April 2026
Airport Accessibility Report finds airport services for disabled and less mobile passengers improved significantly over the last year.
This was against a backdrop of a 50% increase in the proportion of passengers using the assistance service since 2019, alongside being the airport with the highest total demand for assistance services in the UK airports.
Last updated: 20 July 2023
Seeing LLA’s new assisted travel lounge, which will provide a calm and supportive environment for passengers who need it.
Last updated: 19 March 2025
Our powers to enforce consumer law.
This includes legislation relating to price transparency, contract terms, passenger rights during flight disruption and access to air travel for passengers with reduced mobility.
Last updated: 22 April 2025
Getting to the airport, check in, assistance, security, charges.
Passengers with reduced mobility may be able to use drop-off points for a reduced cost or for free.
Last updated: 15 May 2026
At Glasgow and Edinburgh Airports, the UK Civil Aviation Authority will see their progress on sustainability, innovation and the investment being made to improve the passenger experience, specifically to discuss if there are learnings for other UK airports after both Glasgow and Edinburgh were ranked ‘very good’ on the service they offer passengers with reduced mobility.
Last updated: 15 May 2023
What to do if you have not been able to resolve a travel problem.
For airlines, the types of complaints that an ADR provider can consider include: Denied boarding, flight delays, or flight cancellations; Baggage issues including destruction, damage, loss or delay of baggage; Assistance for disabled passengers or passengers with reduced mobility; or Issues where passengers feel they were misled or treated unfairly and experienced financial harm as a result.
Last updated: 10 February 2026
Annual report from the UK Civil Aviation Authority shows standards increasing with no airports currently in the lowest category.
The regulator has published its annual Airport Accessibility report, ranking every airport in the UK – with an annual passenger volume of more than 150,000 – on their accommodation and treatment of passengers with reduced mobility and disabilities.
Last updated: 07 August 2024
