Search results
832
results
(showing
71
to
80
of
832)
A modern integrated transport system plays a decisive role in attracting international
investment and new routes whilst offering greater accessibility for Passengers of Reduced
Mobility (PRMs) and easing surface transport disruptions for the local population near
transport hubs.
Last updated: 01 November 2021
Recent data on helicopter movements in the London Heathrow and London City control zones.
Pilots navigate by visual reference to ground features with limited assistance from ATC and are responsible for ensuring that they fly in accordance with applicable Rules of the Air.
We would also like reassurance that during this disruption, accessibility provisions remain a
priority and that passengers with reduced mobility continue to receive the assistance that they
require.
Last updated: 07 April 2022
Arriving passengers
Over the whole year, for at least 97% of arriving pre-notified disabled passengers
and those with reduced mobility, assistance is available for each passenger within
20 minutes from ‘on chocks’
Last updated: 07 August 2024
Types of disputes covered:
All disputes with between consumers and airlines stemming from aviation services contracts
including disputes relating to compensation (whether financial or otherwise) for:
Denied boarding, delay, or cancellation;
Destruction, damage, loss, or delayed transportation of baggage;
Destruction, damage, or loss of items worn or carried by the passenger;
Any more general disputes arising where the consumer alleges that the business is
not trading fairly;
Problems faced by disabled passengers or passengers with reduced mobility when
using air transport services.
Last updated: 29 October 2021
These included the need for improved communication and
provision of information on the part of airports, airlines, tour
operators and travel agents to passengers with reduced mobility.
Last updated: 02 September 2022
Heathrow Airport Limited Licence granted under the Civil Aviation Act 2012
October 2026 Page 62 of 115
OFFICIAL - Public
OFFICIAL - Public
Special Assistance Quality of Service Monitor (SpA QSM) survey – moving annual
average score
3.9 The Licensee shall use the results of the SpA QSM survey as specified in
Annex 2 to this Schedule to provide the basis for its performance for Measure
R8 Passengers with reduced mobility (PRM) – overall satisfaction.
3.10 The Licensee shall measure performance using, for the latest available month,
moving annual average score weighted by the moving annual average number
of passengers using the Special Assistance Service, using the following
formulae:
(a) where the Licensee has conducted the SpA QSM survey for a period of
12 months or more, the Licensee shall calculate performance in month j as
follows:
Performancej =
∑ �πj−m+1 × Monthly survey resultsj−m+1�m=12
m=1
∑ πj−m+1m=12
m=1
(b) where the Licensee has conducted the SpA
Last updated: 26 October 2026
Arriving passengers
Over the whole year, for at least 97% of arriving pre-notified disabled passengers
and those with reduced mobility, assistance is available for each passenger within
20 minutes from ‘on chocks’
Last updated: 04 August 2026
However, there still is more to do to improve journeys for disabled passengers and those
with reduced mobility.
Last updated: 13 July 2018
‘Information should be presented in a clear and easy to understand way and
accessible for passengers with disabilities4 and reduced mobility
passengers [using language that is easy for all passengers to understand].
Last updated: 25 April 2023
