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Website – information on assistance dogs
Summary: London City Airport’s Assisted Travel main page has a link to a dedicated
assistance dog separate page.
Last updated: 04 August 2026
This contributes to the following OBR measures; cleanliness, wayfinding,
overall satisfaction, customer effort (ease), enjoy my time at the airport, airport that
meets my needs, helpfulness/attitude of airport staff, immigration queue times and
passengers with reduced mobility – overall satisfaction..
Last updated: 11 April 2022
Airports must also set quality standards, and determine resources for meeting them, in
cooperation with "organisations representing disabled passengers and passengers
with reduced mobility."
Last updated: 01 April 2019
The final report was shared with Edinburgh Airport on 4 August 2026.
2 Special assistance and additional needs | Edinburgh Airport
https://www.edinburghairport.com/prepare/special-assistance-additional-needs
4
OFFICIAL - Public.
Last updated: 04 August 2026
London City Airport’s Assisted Travel main page has a link to a dedicated assistance dog separate
page.
Last updated: 25 June 2025
Types of disputes covered:
All disputes with between consumers and airlines stemming from aviation services
contracts including disputes relating to compensation (whether financial or otherwise) for:
• Denied boarding, delay, or cancellation;
• Destruction, damage, loss, or delayed transportation of baggage;
• Destruction, damage, or loss of items worn or carried by the passenger;
• Any more general disputes arising where the consumer alleges that the business
is not trading fairly;
• Problems faced by disabled passengers or passengers with reduced mobility when
using air transport services.
Last updated: 14 October 2021
These surveys are:
▪ Surface Access
Customer (SACS);
and
▪ The Special
Assistance Quality of
Service Monitor
(SpA QSM)
Satisfaction Survey.
Last updated: 23 November 2021
The specific changes to Annex I are to:
(i) update the definition from Special Assistance to Assisted Travel
(Special Assistance) for the relevant measures in sections (i) and
(vii) of Annex I;
(ii) clarify that the maximum rebate for community app availability
and Assisted Travel (Special Assistance) measures are
calculated at the airport level; and
(iii) update footnote 2 to reflect latest update from GAL on the service
drop availability target which is still to be set following software
updates which were due at the end of March 2025 to enhance
availability reporting capabilities and ensure accuracy ahead of
GAL’s proposals for the new metric.
Last updated: 23 May 2025
These included the need for improved communication and
provision of information on the part of airports, airlines, tour
operators and travel agents to passengers with reduced mobility.
Last updated: 02 September 2022
A modern integrated transport system plays a decisive role in attracting international
investment and new routes whilst offering greater accessibility for Passengers of Reduced
Mobility (PRMs) and easing surface transport disruptions for the local population near
transport hubs.
Last updated: 01 November 2021
