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Instead, those countries and territories are subject to the
special association arrangements laid down in accordance with Part Four of the TFEU.
Last updated: 23 August 2021
‘in scope of PACT’s service’ means following a review of our complaint handling
activities the CAA Passenger Advice and Complaints Team (PACT) will only
handle complaints related to:
• EC Regulation 261/2004 for delayed and cancelled flights, downgrade
and denied boarding;
• EC Regulation 1107/2006 about assistance for disabled and reduced
mobility passengers, and
• The Montreal Convention for cases of lost, delayed or damaged
baggage.
Last updated: 22 November 2018
The Participants
will define such technical assistance in a Special ARRANGEMENT.
6.4 SPLIT State of Design and State of Manufacture
The Participants understand that:
(1) For split State of Design and State of Manufacture projects between Canada and
the United Kingdom, a Special Arrangement will be required to delineate State of
Design and State of Manufacture roles of the Participants
Last updated: 17 December 2020
In making a ‘special declaration of interest’, in the
event of loss, delay or damage, the airline will then be liable to pay the
passenger an amount up to that declared in the special declaration of
interest.
Last updated: 24 September 2025
Instead, those countries and territories are subject to the
special association arrangements laid down in accordance with Part Four of the TFEU.
Last updated: 01 November 2021
Table 42: Importance of having access to information about rights for passengers with a
disability/reduced mobility
Total
%
Very important 19
Quite important 18
Neither important nor unimportant 21
Not very important 15
Not at all important 25
Don't know 1
Base 2,226
The main media for information about the rights of passengers with a disability/reduced
mobility is online at the time of booking (66%), as summarised in Table 43.
Last updated: 18 October 2021
d) ‘in scope of PACT’s service’ means following a review of our complaint handling
activities the CAA Passenger Advice and Complaints Team (PACT) will only handle
complaints related to:
• EC Regulation 261/2004 for delayed and cancelled flights, downgrade and
denied boarding;
• EC Regulation 1107/2006 about assistance for disabled and reduced mobility
passengers, and
• The Montreal Convention for cases of lost, delayed or damaged baggage.
Last updated: 15 March 2019
Thus, the age of 16 years for the safety assistant is realistic
but it is not adequate to give him/her responsibility
regarding the SCP he/she is travelling with.
Last updated: 14 October 2021
Around three
quarters of those who had booked assistance were satisfied with the process of booking
and the assistance they received.
Last updated: 04 September 2018
The review also recognised the Panel’s impact in specific areas such
CAA Consumer Panel | Challenging, Influencing, Independent Chapter 2: Our work
December 2018 Page 7
as the CAA's economic regulation activities, Alternative Dispute Resolution, building the
evidence base, and issues relating to passengers with disabilities or reduced mobility.
Last updated: 17 December 2018
