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The need for assistance is a key barrier to flying,
with those who have not flown in the last 12
months most likely to require assistance in an
airport or while flying.
Last updated: 26 February 2026
CAA could publish lists of airlines
who do not notify airport of PRM on
board.
Last updated: 07 July 2017
Our report on airport performance relating
to assistance for passengers with a disability and people with reduced
mobility (PRM) was published following the development of a performance
framework last year.
Last updated: 18 July 2017
Therefore, we would also like to understand
how the needs of passengers with a disability or reduced mobility will be considered and
incorporated in the process.
Last updated: 02 November 2021
Accessibility If require assistance with submitting your application online, contact our support team on 0330 022 1972 (Monday-Friday 08:30-16:30).
Last updated: 15 May 2026
Furthermore, Storm Arwen recently exposed shortcomings of electricity
companies34, placing additional pressure on Ofgem following the placement of Bulb
into Special Administration35 that followed the collapse of several other UK
domestic energy companies
3.12.
Last updated: 11 April 2022
Supply-side substitutability
2.109 The CAA has adopted the OFT‟s view that “supply-side substitution can be
thought of as a special case of entry – entry that occurs quickly, effectively
and without the need for substantial sunk investment.”35
2.110 Airports that are able to begin quickly providing the same infrastructure and
service as other airports in the relevant product market can be included within
that relevant product market.
2.111 However, given the investment and timescales needed to upgrade an airport‟s
facilities, it is unlikely that we would consider this kind of supply-side
substitution quick and effective enough for this type of airport to be
considered in the relevant market.
Last updated: 03 November 2021
Zero RPC16-
DFT-CAA-
3520(1)
On line forms for
Flying Displays and
Special Events
(GAU-08)
Allowing applicants requiring
permits for air displays and special
events to complete the application
on-line, instead of the paper based
process currently used.
Last updated: 03 July 2017
The CAA will raise an invoice in respect of the annual continuation charge
which shall be payable by the approval holder on demand.
2.9 Handling of airline passenger complaints outside of the ADR Scheme
In respect of airlines and aerodromes that have not joined an ADR Scheme designated
under The Civil Aviation (Denied Boarding, Compensation and Assistance and Access to
Air Travel for Disabled Persons and Persons with Reduced Mobility), (Amendment)
Regulations 2016, a passenger may make a complaint about (a) an airline, and (b) a UK
aerodrome, or both, to the CAA that is within the scope of the CAA’s PACT’s service;
a) Handling of complaints against an airline
Once the CAA has concluded its assessment of a complaint against an airline,
notwithstanding the outcome, the CAA will invoice the airline a charge of £163 per
complaint, which is payable on demand.
Last updated: 20 March 2020
The CAA will raise an invoice in respect of the annual continuation charge
which shall be payable by the approval holder on demand.
2.9 Handling of airline passenger complaints outside of the ADR Scheme
In respect of airlines and aerodromes that have not joined an ADR Scheme designated
under The Civil Aviation (Denied Boarding, Compensation and Assistance and Access to
Air Travel for Disabled Persons and Persons with Reduced Mobility), (Amendment)
Regulations 2016, a passenger may make a complaint about (a) an airline, and (b) a UK
aerodrome, or both, to the CAA that is within the scope of the CAA’s PACT’s service;
a) Handling of complaints against an airline
Once the CAA has concluded its assessment of a complaint against an airline,
notwithstanding the outcome, the CAA will invoice the airline a charge of £170 per
complaint, which is payable on demand.
Last updated: 30 April 2024
