Search results
812
results
(showing
151
to
160
of
812)
An identifier could
be distributed at special assistance desks or by agents.
Last updated: 04 July 2022
The fee
is not payable for passengers with reduced mobility regardless of the outcome of
their ADR case.
Last updated: 10 February 2026
This will
assist in accelerating demand for essential and non-essential air travel impacted by COVID-19.
Last updated: 18 October 2021
The provisions of this Regulation shall apply to disabled persons and persons with reduced mobility,
using or intending to use commercial passenger air services on departure from, on transit through, or
on arrival at an airport, when the airport is situated in the [United Kingdom]1
Last updated: 29 October 2021
If you are not satisfied with the response from your airline or airport.
Following a review of our complaint handling activities the Passenger Advice and Complaints Team (PACT) will only handle complaints related to: UK261 for delayed and cancelled flights, downgrade and denied boarding, UK1107 about assistance for disabled and reduced mobility passengers, and The Montreal Convention for cases of lost, delayed or damaged baggage.
Last updated: 09 May 2024
As before, this need is heightened for elderly passengers,
families, and those with reduced mobility or additional support needs, for whom long
walking distances, queues and crowded environments can add stress and make the journey
feel more difficult to navigate.
Last updated: 05 June 2026
Examples:
> Deliver a robust programme for safety,
security and consumer protection
> Take an active role in co-ordinating
responses to cross-sector/entity issues
> Continue to promote more financial
robustness amongst ATOL1 holders and
airlines, while supporting growth and
competition
> Realistic and deliverable service levels
in place for passengers with reduced
mobility
Service Delivery
Enhanced focus on improving the customer
experience of CAA’s service delivery and
dealing effectively with the volume of
applications expected with the end of the
EU recognition period.
Last updated: 31 August 2022
As such charges for services such as Fixed Electrical Ground Power
(FEGP), stand entry guidance systems (SEGS) and air provided to aircraft may
also be covered.
2.8 The CAA considers that the following fall outside the definition of airport
charges for the purposes of the ACD: charges levied by reference to, or for the
supply of -
• Ground-handling services in general, as defined by the Annex to the
Ground-handling Directive, Council Directive 96/67/EC, including per bag
charges for the use of airport baggage processing systems
• Services for passengers with reduced mobility and/or disability
• Air navigation services where provided directly by the airport
2.9 In the CAA’s view, where any of these charges noted in paragraph 2.5 are
bundled in with other airport charges, the airport may note that this is the case.
Last updated: 11 April 2022
It also outlines the procedure to follow when handling passengers with reduced
mobility or unaccompanied minors.
Last updated: 06 May 2016
These measures include high level indicators (such as overall
satisfaction and feeling safe and secure) and more specific aspects of
service quality (such as baggage performance, punctuality, immigration
queues and services to passengers with reduced mobility (“PRMs”)) that
are provided in conjunction with parties other than HAL.
3.8 We proposed targets for most of the measures, but not for seven of the
measures subject to reputational incentives (either because sufficient data was
not available or in three cases because the targets reflected airline/ground
handler performance or wider public policy issues).
Last updated: 08 March 2023
