This document provides guidance for applicants wishing to be approved by the Civil Aviation Authority as alternative dispute resolution (ADR) entities for aviation under The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 (the Regulations). It is also guidance on CAA policy for ADR entities which have been approved by the CAA under aforementioned Regulations.
- Status:
- Current
- Review comment:
- -
- Version:
- 5
- Version date:
- 18-Feb-2021
- View file:
This publication features in the following categories.
Provide feedback for this page
News from UK Civil Aviation Authority
- UK Civil Aviation Authority and Ministry of Defence join forces to build pathway into civil aviation for military personnel
- Regulator’s accessibility assistance report highlights progress made by most UK airports but finds three airports need improvement
- Groundbreaking roadmap for aircraft of the future released