This document summarises the responses received from stakeholders to the CAA’s 2015 consultation on reforming consumer complaints handling (CAP 1257). It should be read in conjunction with the CAA’s policy on consumer complaint handling and ADR (CAP 1286).
- Status:
- Current
- Review comment:
- -
- Version:
- 1
- Version date:
- 15-Apr-2015
- View file:
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