Consumers news
New research reveals only one in ten passengers feel fully informed of their rights when flight is disrupted
Experts appointed by regulator to strengthen economic regulation and support growth
Guidance to consumers impacted by Heathrow Airport incident– 21 March 2025
Snow your rights before jetting off this Christmas
Aviation regulator publishes Independent Review into August 2023 NATS Flight Planning System Failure
Regulator urges consumers to brush up on their passenger rights ahead of the August Bank Holiday
Improvements in airport accessibility continues since pandemic, with “more work to do” as demand increases
New proposals for environmental information to be available to consumers booking flights
Selina Chadha Appointed Group Director for Consumers & Markets at UK Civil Aviation Authority
Provide feedback for this page