News | UK Civil Aviation Authority

Consumers news

Guidance to consumers impacted by Heathrow Airport incident– 21 March 2025

Published on: 21 March 2025
Category:Airports ,
Category:Consumers

Guidance for consumers who have been impacted following the closure of Heathrow Airport on Friday 21 March 2025.

Snow your rights before jetting off this Christmas

Published on: 10 December 2024
Category:Consumers

UK Civil Aviation Authority reveals its top six tips for Christmas flights.

Aviation regulator publishes Independent Review into August 2023 NATS Flight Planning System Failure

Published on: 14 November 2024
Category:Consumers ,
Category:Corporate ,
Category:Economic Regulation ,
Category:Airlines ,
Category:Airports

A final report, prepared by an Independent Review Panel into the air traffic control failure on 28 August 2023, has today been published by the UK Civil Aviation Authority.

Regulator urges consumers to brush up on their passenger rights ahead of the August Bank Holiday

Published on: 23 August 2024
Category:Consumers

Passengers are being reminded of what they are entitled to if their flight is delayed or cancelled, the importance of booking ahead if special assistance is needed and to be aware of baggage and liquid allowances.

Improvements in airport accessibility continues since pandemic, with “more work to do” as demand increases

Published on: 07 August 2024
Category:Consumers ,
Category:Airports

Annual report from the UK Civil Aviation Authority shows standards increasing with no airports currently in the lowest category.

New proposals for environmental information to be available to consumers booking flights 

Published on: 23 July 2024
Category:Consumers ,
Category:Environment and Sustainability

Regulator to make clearer the environmental information consumers could expect to see when booking flights in the future.  

Selina Chadha Appointed Group Director for Consumers & Markets at UK Civil Aviation Authority

Published on: 23 May 2024
Category:Corporate ,
Category:Consumers

Selina Chadha has been appointed as the new Group Director for Consumers & Markets.

Nearly half of consumers think airports and airlines are ready for their summer getaway

Published on: 22 April 2024
Category:Airports ,
Category:Consumers

Nearly half of passengers planning to travel this year think airports and airlines are ready for their summer getaway plans, according to a survey by the UK Civil Aviation Authority.

Regulator publishes progress report on Independent Review into August 2023 NATS Flight Planning System Failure

Published on: 14 March 2024
Category:Consumers ,
Category:Corporate ,
Category:Economic Regulation ,
Category:Airlines ,
Category:Airports

An interim report, prepared by an Independent Review Panel into the air traffic control failure on 28 August 2023, has been published by the UK Civil Aviation Authority.

Know before you go: Regulator shares advice for holidaymakers ahead of Easter getaway as passenger demand continues to grow

Published on: 11 March 2024
Category:Consumers

The UK Civil Aviation Authority is reminding travellers of their rights and offering essential advice for those looking to book last minute trips this Easter, as new data shows continued passenger demand for flights.

News from UK Civil Aviation Authority

UK Civil Aviation Authority Launches UK SORA: A Digital Risk Assessment System for unmanned aircraft systems
- Published on: 28 April 2025
- Category: News Item
Response to Ryanair's statement on the delayed flight RK1265 from Agadir to Manchester
- Published on: 25 April 2025
- Category: News Item
1,616 businesses in the travel sector licensed under the ATOL scheme
- Published on: 02 April 2025
- Category: News Item

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