News

Consumers news

• UK Aviation Growth Continues with Record Passenger Numbers

  Published on: 28 August 2025 | Category:Consumers

  Regulator’s latest aviation trends report shows a thriving aviation sector, growing to match pre-pandemic passenger levels.

• UK Civil Aviation Authority announces Iain Stewart CBE as new ATIPAC Chair

  Published on: 01 August 2025 | Category:ATOL, Category:Consumers

  Iain Stewart CBE has been appointed by the aviation regulator as the new Air Travel Insolvency Protection Advisory Committee (ATIPAC) Chair.

• New research reveals only one in ten passengers feel fully informed of their rights when flight is disrupted

  Published on: 25 July 2025 | Category:Consumers

  New research shows that industry must improve communications with consumers during disruption.

• Experts appointed by regulator to strengthen economic regulation and support growth

  Published on: 04 July 2025 | Category:Consumers

  The UK Civil Aviation Authority has appointed a team of specialists at the forefront of economics and competition policy.

• Guidance to consumers impacted by Heathrow Airport incident– 21 March 2025

  Published on: 21 March 2025 | Category:Airports, Category:Consumers

  Guidance for consumers who have been impacted following the closure of Heathrow Airport on Friday 21 March 2025.

• Snow your rights before jetting off this Christmas

  Published on: 10 December 2024 | Category:Consumers

  UK Civil Aviation Authority reveals its top six tips for Christmas flights.

• Aviation regulator publishes Independent Review into August 2023 NATS Flight Planning System Failure

  Published on: 14 November 2024 | Category:Consumers, Category:Corporate, Category:Economic Regulation, Category:Airlines, Category:Airports

  A final report, prepared by an Independent Review Panel into the air traffic control failure on 28 August 2023, has today been published by the UK Civil Aviation Authority.

• Regulator urges consumers to brush up on their passenger rights ahead of the August Bank Holiday

  Published on: 23 August 2024 | Category:Consumers

  Passengers are being reminded of what they are entitled to if their flight is delayed or cancelled, the importance of booking ahead if special assistance is needed and to be aware of baggage and liquid allowances.

• Improvements in airport accessibility continues since pandemic, with “more work to do” as demand increases

  Published on: 07 August 2024 | Category:Consumers, Category:Airports

  Annual report from the UK Civil Aviation Authority shows standards increasing with no airports currently in the lowest category.

• New proposals for environmental information to be available to consumers booking flights 

  Published on: 23 July 2024 | Category:Consumers, Category:Environment and Sustainability

  Regulator to make clearer the environmental information consumers could expect to see when booking flights in the future.