News | UK Civil Aviation Authority

Consumers news

Selina Chadha Appointed Group Director for Consumers & Markets at UK Civil Aviation Authority

Published on: 23 May 2024
Category:Corporate ,
Category:Consumers

Selina Chadha has been appointed as the new Group Director for Consumers & Markets.

Nearly half of consumers think airports and airlines are ready for their summer getaway

Published on: 22 April 2024
Category:Airports ,
Category:Consumers

Nearly half of passengers planning to travel this year think airports and airlines are ready for their summer getaway plans, according to a survey by the UK Civil Aviation Authority.

Regulator publishes progress report on Independent Review into August 2023 NATS Flight Planning System Failure

Published on: 14 March 2024
Category:Consumers ,
Category:Corporate ,
Category:Economic Regulation ,
Category:Airlines ,
Category:Airports

An interim report, prepared by an Independent Review Panel into the air traffic control failure on 28 August 2023, has been published by the UK Civil Aviation Authority.

Know before you go: Regulator shares advice for holidaymakers ahead of Easter getaway as passenger demand continues to grow

Published on: 11 March 2024
Category:Consumers

The UK Civil Aviation Authority is reminding travellers of their rights and offering essential advice for those looking to book last minute trips this Easter, as new data shows continued passenger demand for flights.

Young people leading post-COVID aviation revival, UK Civil Aviation Authority finds

Published on: 11 January 2024
Category:Consumers

Young people aged 18 to 34 years old are leading aviation’s revival compared to other age groups according to a new consumer trends report from the UK Civil Aviation Authority.

Updates and advice to consumers impacted by travel disruption

Published on: 29 August 2023
Category:Corporate ,
Category:Consumers

Statements and advice from the UK Civil Aviation Authority on air traffic control disruption.

New report highlights accessibility issues with airline websites

Published on: 28 August 2023
Category:Consumers ,
Category:Airlines

Report commissioned by UK Civil Aviation Authority highlights accessibility issues with airline websites, with British Airways ranked as the best performing.

Regulator brings enforcement action against Wizz Air

Published on: 27 July 2023
Category:Consumers

Enforcement action against Wizz Air following significant concerns over high volumes of complaints about the airline not paying passengers what they are owed.

Regulator praises accessibility improvements across UK airports

Published on: 20 July 2023
Category:Consumers ,
Category:Airports

Airport Accessibility Report finds airport services for disabled and less mobile passengers improved significantly over the last year.

News from UK Civil Aviation Authority

UK Aviation Growth Continues with Record Passenger Numbers
- Published on: 28 August 2025
- Category: News Item
Consultation launched on early cost recovery for Heathrow expansion
- Published on: 14 August 2025
- Category: News Item
New safety insights to guide future eVTOL regulation published
- Published on: 12 August 2025
- Category: News Item

Consumers news

Categories

Related services and information

News from UK Civil Aviation Authority