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UK Civil Aviation Authority

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CAA Annual Complaints Report 2024-2025

This report provides information on the UK Civil Aviation Authority’s (CAA’s) performance on complaints against a set of Key Performance Indicators for the period of April 2024 to March 2025.

This includes a summary of complaint numbers received and resolved, any themes, escalations, the remedies taken to resolve, lessons learned and next steps.

Status
Current
Review comment
-
Version
1
Version date
25-Jul-2025
View file

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