• Under EU law, airlines may have to provide compensation if your medium-haul flight covering 1,500km – 3,500km arrives at its destination more than three hours late.

    However, these rules only apply to certain flights to, from or within the EU.

    Check if the law covers your flight

    What caused the delay?

    You can claim compensation if the delay was the fault of the airline. 

    For instance, you can probably claim if the delay was caused by poor aircraft maintenance or flight crew being unavailable.

    However, delays caused by things like extreme weather, airport or air traffic control employee strikes, situations where the entire airport was closed or other ‘extraordinary circumstances’ are not eligible for compensation.

    Learn more about extraordinary circumstances

    Getting care and assistance 

    Even if you are not eligible for compensation, your airline may still have to provide you with food, drinks and accommodation during any delay.

    Learn about your rights

    Your rights

    If the cause of your delay gives you grounds for compensation, you can claim a lump sum depending on the length of the delay.

    • For delays of under three hours, you cannot claim compensation 
    • For delays of more than three hours, you can claim €400

    The delay length is calculated using the time the flight arrives at its destination (this is based on the time at which at least one door of the aircraft is opened) — not the departure time.

    How it works in practice

    If you think you have a right to compensation, you will need to lodge a claim with your airline. If they agree you should receive compensation, they will pay you.

    It’s best to contact your airline or check its website to find out how to apply for compensation. Many airlines will ask you to fill in a form, which is usually the fastest way to claim.

    If there’s no standard claim form, send your airline a letter. Our standard letter is a good template to help you claim compensation.

    Download our claim letter  (Microsoft Word document)

    More about claiming

    Learn more about how to claim compensation for a delayed flight.

    Claiming after a delay

    Currently delayed?

    If you’re currently waiting for a delayed flight, learn more about your rights and what to do during the delay.

    I’m currently delayed